CHARLOTTE KRÖNCKE
Byron Bay
Summary
Motivated and enthusiastic hospitality professional from Munich, Germany, with extensive experience in customer service and housekeeping. Passionate about creating welcoming environments for guests and delivering exceptional experiences.
Overview
6
6
years of professional experience
Work History
Retail Sales Worker
Ghanda Clothing
12.2024 - Current
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Sailing Instructor
Yacht School Chiemsee
06.2019 - Current
- Documented daily class attendance, performance, weather, and other key details.
- Coordinated team-building exercises for students, strengthening teamwork skills essential for success in group sailing activities.
- Organized and executed successful sailing regattas, fostering a competitive yet supportive environment among students.
- Championed environmentally friendly practices during lessons, educating students on the importance of preserving marine ecosystems
Receptionist & Service
John Reed Schottentor
02.2023 - 08.2024
- Delivered outstanding customer service to gym members, ensuring a welcoming and professional environment
- Managed front desk operations, including scheduling appointments, handling membership inquiries, and managing check-ins and payments
- Provided personalized recommendations for fitness classes, wellness services, and local health-related activities
- Maintained cleanliness and order in shared spaces such as fitness studios, locker rooms, wellness area including pool and sauna, ensuring a premium experience for clients
- Resolved client concerns promptly and escalated issues to management as needed, maintaining high customer satisfaction levels
Barista & Waitstaff
CoffeePirates
01.2022 - 11.2022
- Worked in a fast-paced café setting, excelling at multitasking while maintaining high customer satisfaction
- Built rapport with guests through friendly and attentive service, contributing to repeat business
- Uphold cleanliness and organization of the workspace, adhering to safety regulations
Hospitality & Service
Perfect Sunset School
04.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Gained hands-on housekeeping experience, maintaining clean and organized spaces in line with strict hygiene standards
- Provided guests with personalized travel and activity recommendations based on local knowledge
Education
Bachelor of Arts - Graphic Design
Die Graphische
07.2024
Skills
- Scheduling
- Exceptional communication
- Customer service
- Organizational abilities
- Multitasking
- Reception systems
- Appointment scheduling
- Handling payments
- Attention to detail
- Housekeeping
- Front desk tasks
- Hospitality
Languages
German
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Retail Sales Worker
Ghanda Clothing
12.2024 - Current
Receptionist & Service
John Reed Schottentor
02.2023 - 08.2024
Barista & Waitstaff
CoffeePirates
01.2022 - 11.2022
Hospitality & Service
Perfect Sunset School
04.2021 - 08.2021
Sailing Instructor
Yacht School Chiemsee
06.2019 - Current
Bachelor of Arts - Graphic Design
Die Graphische
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