Charlotte Marras
East Hills,NSW
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success. Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work. Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
Director
BM Fine Cleaning Services Pty Ltd
12.2009 - Current
- Assessed employee performance against established benchmarks or targets.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Implemented campaigns and promotions to help with developing goods and services.
- Led change management efforts to adapt to market shifts and organizational needs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Managed annual budgeting process, including forecasting and financial planning.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Managed crisis situations to minimize impact on operations and reputation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Monitored market conditions and competitor activities to inform business decisions.
- Managed budgeting and financial planning processes for the organization.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
Operations Manager
Stelou Group Pty Ltd
Lugarno , NSW
01.2024 - 07.2024
- Formed and sustained strategic relationships with clients.
- Oversaw financial management, budget management, accounting and payroll activities.
- Structured HR consulting services to support clients during organizational developments and changes.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Bachelor of Arts - Management And Marketing
University of Notre Dame Australia
SYDNEY12-2012
Skills
- Actor guidance
- Visionary leadership
- Contract and vendor management
- Intellectual property management
- Capital spending
- Script review and revision
- Client relations
- Multitasking and organization
- Sales management
- Operations management
- Staff management
- Employee development
- Decision-making
- Team management
- Risk management
- Budget control
- Leadership development
- Creativity and innovation
- Organizational development
- Change management
- Issues resolution
- Time management
- Facilities management
Languages
Spanish
Professional
Affiliations
- Love going to the beach
- holidaying with family
- Spending time with my Children
References
References available upon request.
Timeline
Operations Manager
Stelou Group Pty Ltd
01.2024 - 07.2024
Director
BM Fine Cleaning Services Pty Ltd
12.2009 - Current
Bachelor of Arts - Management And Marketing
University of Notre Dame Australia
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