Summary
Work History
Education
Skills
Awards
Timeline
Generic

Charlotte McConville

Summary

Proactive and dynamic, honed exceptional customer service and multitasking skills at Greek on Soul. Excelled in high-pressure situations, enhancing guest satisfaction and fostering team camaraderie. Demonstrated expertise in hospitality service, with a keen focus on cleanliness and order accuracy, driving positive feedback and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Waitress Trainee

Greek on Soul
02.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Good interpersonal skills
  • Good communication skills
  • Willingness to expand and learn new skills

Education

Cavendish Road State High School
Holland Park, QLD
2027

Camp Hill State Primary School
Camp Hill , QLD
12.2021

C & K Harty Street Community Kindergarten
Coorparoo, QLD
12.2013

Skills

  • Cleanliness
  • Table Setting
  • Order Taking
  • Handling Complaints
  • Exceptional customer service
  • Hospitality service expertise
  • Food Running
  • Guest Seating
  • Item promotion

Awards

Awards in Student Council Representative (2021) , Touch Football Semi Finalist (2023, 2024) , Certificate of Graduation (2021), Certificate of School Based Dance (2018, 2019, 2020, 2021) Volunteer Work - Pageantry (2020)

Timeline

Waitress Trainee

Greek on Soul
02.2024 - Current

Cavendish Road State High School

Camp Hill State Primary School

C & K Harty Street Community Kindergarten
Charlotte McConville