Charlotte Oldenhof
South Spreyton,TAS
Summary
Adept at balancing cash and ensuring compliance with gaming regulations, I excel in creating memorable customer experiences at the Federal Group (Mackeys Hotel Latrobe). My expertise in cash handling and customer service, combined with a strong work ethic and effective teamwork, significantly contributed to the smooth operation and safety of the gaming facility.
I am comfortable working in a fast paced environment with a divers group of staff and clientele.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bar, Food and Gaming Attendent
Federal Group
12.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Opened and Closed Bistro
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Facilitated effective communication among team members through regular meetings, training sessions, and open dialogue channels.
- I am comfortable working in a fast paced environment with a diverse group of staff and clientele.
Education
High School Diploma -
Latrobe High School
Latrobe, TAS12-2022
Skills
- Strong work ethic
- Quick decision making
- Age verification
- Cash handling proficiency
- Gaming industry awareness
- Customer service expertise
- Time management
- Teamwork and collaboration
- POS systems
- Punctuality
Certification
Responsible serving of alcohol
Responsible gaming
TAB and Keno training
Grade 3 Food and Beverage attendant
Food handling certificate
Bar and waitressing experience
Timeline
Bar, Food and Gaming Attendent
Federal Group
12.2023 - Current
High School Diploma -
Latrobe High School
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