Max Hill-Lavender

• Experienced in bartending and pouring drinks
• excellent customer service
• eagerness and reliability to work
• Excellent cash handling skills

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies

Sought and analyzed customer feedback to identify areas for improvement

• Established and maintained relationships with key customers to promote satisfaction and loyalty
• Developed and executed strategies to improve customer experience in hospitality settings
• Planned, organized and managed events, following client specifications to enhance satisfaction
• Developed and executed strategies to improve operational efficiency
• Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making
• Collaborated with various team members to meet guests' requests
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences