Charmaine Pushpam
Werribee,VIC
Summary
Motivated individual with experience in customer service and sales with an additional 6 year background in hospitality. Team player that is always looking to apply myself in order to strengthen culture and boost team moral. Additionally I believe building customer/Cliental relationships and understanding their needs in order to provide the best service possible.
Overview
8
8
years of professional experience
Work History
Casual Team Member and Shift Supervisor
Salt & Pepper
01.2022 - Current
- Responsible for opening and closing of the store
- (Key holder,cash safe code)
- Use of Excel, Outlook and POS system (Pronto)
- Responsible for customer orders and ordering stock (Via Bambis)
- Management of Customer orders
- Management of store and staff members
- Management of Incoming stock deliveries and allocations
- Merchandising stock ( Building displays and allocating what is needed where)
- Customer service and complaint resolution.
Casual Sales Associate/ Team Leader
T2
08.2023 - 08.2024
- Team leader and Assistant manager on a fixed term contract.
- Communicating customers to effectively build rapport and provide engaging and streamlined service.
- Managed daily operations efficiently, ensuring smooth workflow for my team.
- Inducted Seasonal staff training them in company processes, product knowledge, customer service, and selling techniques.
- Use of KPIs and sales techniques to upsell products and services based on individual customer needs.
- Attended meetings with Regional and Assistant managers to review and access weekly targets and implement strategies for our teams.
- Organized display features and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Member and Shift Supervisor
Gozleme King
01.2019 - 01.2022
- Exceptional Customer Service and ability to handle and resolve complaints
- Planning and Co- ordination of catering for events in order to meet customer requirements in a consistent and timely manner
- Managing the store when owners are away for extended periods
- Food preparation and handling
- Additionally cleaning and maintaining a clean food prep environment
- 4 years of Barista experience
- Organizing and managing stock orders through multiple suppliers
- Responsibility of collecting the cash float at the end of the night and usage of the cash safe
- Training and managing new staff
- Opening and closing of the store including having keys and cash safe code.
Team Member and Manager
Kebab Empire
01.2017 - 01.2019
- Key staff member in conflict and complaint resolutions for both customers and staff
- Food preparation and handling
- Staff member responsible for management of cash flow and receipts for bookkeeping
- Assisting in hiring and Training new staff.
Education
Year 12 VCE pass -
Manor Lakes College P12
01.2016
Skills
- Team Management
- Teamwork and Collaboration
- Food handling/ Preparation
- Store Opening and Closing
- Stock management
- Customer Service
- Problem-Solving
- Time Management
- Multi-tasking strength
- Goal-Oriented
- Retail Store Operations
- POS System Operation
References
- Cathy Roe, 0421 115 172, Salt & Pepper, Store Manager
- Anastasia Metzke, 0431 631 355, Salt & Pepper, 2IC
- Sophia Cachia, 0481744155, T2 Werribee Former manager
- Pov Eang, 0421 928 955, Gozleme King, Former manager
Timeline
Casual Sales Associate/ Team Leader
T2
08.2023 - 08.2024
Casual Team Member and Shift Supervisor
Salt & Pepper
01.2022 - Current
Team Member and Shift Supervisor
Gozleme King
01.2019 - 01.2022
Team Member and Manager
Kebab Empire
01.2017 - 01.2019
Year 12 VCE pass -
Manor Lakes College P12
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