Charuvong Vong Ky
Noble Park,Australia
Summary
Dynamic and results-oriented Crew Coach with a proven track record at Hungry Jack, specializing in nutrition guidance and adaptability. Excelled in developing training programs that enhanced team performance and guest satisfaction. Skilled in food hygiene and talent management, ensuring compliance and fostering a positive, professional work environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
Work History
Crew Coach
hungry jack
Noble Park, Victoria
06.2022 - 10.2024
- Developed and implemented an effective training program for new crew members.
- Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
- Cultivated a positive work environment through recognition programs, employee engagement initiatives and team building activities.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
Restaurant Waiter
Pho Kha Tran Restaurant
Bayswater , Victoria
05.2022 - 07.2022
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Restaurant Waiter
Parent's Restaurant
Phnom Penh , Cambodia
01.2020 - 06.2020
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
- Trained new employees to perform duties.
Education
Keysborough Secondary College
10-2024
High School -
Chea Sim Santhormok High School
Phnom Penh, Cambodia01.2022
Australian Centre for Education -
Australian Centre for Education (ACE)
Phnom Penh, Cambodia01.2022
Skills
- Nutrition guidance
- Strength and conditioning
- Performance Improvement
- Adaptability
- Talent management
- Reliability
- Food hygiene
- Menu item recommendation
- Compliance standards
- Liquor, wine, and food service
- Table setting arrangements
- Meal recommendations
- Positive and professional
Abilitiesandpersonalqualities
Khmer, English, Computer technologies, Microsoft Word, PowerPoint, Capable to work under pressure, Remaining calm in tense situations, Respectful, Polite, Trustworthy, Punctual, Quiet & no nonsense, Hardworking, accountability and having responsibility for all the mistakes.
Languages
English
Professional
Cambodian
Native/ Bilingual
Timeline
Crew Coach
hungry jack
06.2022 - 10.2024
Restaurant Waiter
Pho Kha Tran Restaurant
05.2022 - 07.2022
Restaurant Waiter
Parent's Restaurant
01.2020 - 06.2020
Keysborough Secondary College
High School -
Chea Sim Santhormok High School
Australian Centre for Education -
Australian Centre for Education (ACE)
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