Chelsea Archibald
Cessnock,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant
Cessnock Day Night Pharmacy
Cessnock, NSW
02.2023 - 03.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Drove company vehicle and delivered Webster packs to customers and aged care facilities.
Style Assistant
Colette By Colette Hayman
East Maitland
04.2021 - 08.2021
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Improved customer retention rates by offering personalized shopping experiences based on individual preferences and needs.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal product exposure.
- Mentored junior stylists, fostering professional growth and contributing to a positive team culture.
Bartender
The Australian Hotel
Cessnock, NSW
04.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Room Attendant
Crowne Plaza
Pokolbin, NSW
09.2018 - 04.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Bartender
Khartoum Hotel
Kitchener, NSW
03.2018 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Retail Assistant
TSG & CTC
Cessnock, NSW
02.2017 - 03.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
BOH Line Cook & Waitress
The Coffee Club
Cessnock, NSW
05.2016 - 02.2017
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Raised the level of presentation quality by focusing on detail-oriented plating techniques for each dish served.
Fast Food Worker
The Lazy Chook
Cessnock, NSW
02.2016 - 05.2016
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Fast Food Worker
The Carousel Takeaway Shop
Cessnock, NSW
11.2014 - 02.2016
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Certificate II - Pharmacy
Hunter Tafe
Cessnock, NSW01.2024
Certificate III - Business Medical Administration
Hunter Tafe
Maitland, NSW12.2022
Diploma - Beauty Therapy
Beauty Therapy Collage Of Australia
Maitland06.2020
Responsible Conduct of Gambling
Nova Skill
Cessnock, NSW03.2018
Responsible Service Of Alcohol -
Express Online Training
11.2017
Certificate II - Animal Studies
Hunter Tafe
Kurri Kurri, NSW07.2016
Skills
- Relationship Building
- Customer Service
- Strong Work Ethic
- Attention to detail
- Product Knowledge
- Excellent Communication
Timeline
Pharmacy Assistant
Cessnock Day Night Pharmacy
02.2023 - 03.2024
Style Assistant
Colette By Colette Hayman
04.2021 - 08.2021
Bartender
The Australian Hotel
04.2019 - 11.2019
Room Attendant
Crowne Plaza
09.2018 - 04.2019
Bartender
Khartoum Hotel
03.2018 - 10.2018
Retail Assistant
TSG & CTC
02.2017 - 03.2018
BOH Line Cook & Waitress
The Coffee Club
05.2016 - 02.2017
Fast Food Worker
The Lazy Chook
02.2016 - 05.2016
Fast Food Worker
The Carousel Takeaway Shop
11.2014 - 02.2016
Certificate II - Pharmacy
Hunter Tafe
Certificate III - Business Medical Administration
Hunter Tafe
Diploma - Beauty Therapy
Beauty Therapy Collage Of Australia
Responsible Conduct of Gambling
Nova Skill
Responsible Service Of Alcohol -
Express Online Training
Certificate II - Animal Studies
Hunter Tafe