Chelsea Pridham
Flagstone,QLD
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Medical Imaging Receptionist
Radiant Radiology
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Medical Imaging Receptionist
Benson Radiology
02.2021 - 12.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Medical Receptionist
Kings Park Clinic
11.2019 - 06.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist
Core Physiotherapy & Pilates Studio
03.2018 - 10.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Charles Campbell College
Adelaide SA11-2017
Skills
- Organization skills
- Time management
- Clerical support
- Documentation and reporting
- Data entry
- Customer and client relations
- Appointment scheduling
Timeline
Medical Imaging Receptionist
Radiant Radiology
11.2022 - 06.2023
Medical Imaging Receptionist
Benson Radiology
02.2021 - 12.2021
Medical Receptionist
Kings Park Clinic
11.2019 - 06.2021
Medical Receptionist
Core Physiotherapy & Pilates Studio
03.2018 - 10.2019
High School Diploma -
Charles Campbell College
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