Chenuka Alwis
Geelong,Australia
Summary
I have recently completed my studies at Deakin College. I also earned a diploma in laptop repair and am skilful in repairing and electrical maintenance. I completed a basic foundation in mechanical engineering in Sri Lanka, which gave me an overall knowledge of motor vehicles. After completing the foundation, I did a mechanical technician internship at Ravi Diesel Centre. I am eager and seeking to further my career in the mechanical engineering field. The following outlines my work experiences as a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bravo Fog Security
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed approximately 30 call incoming calls per hour from customers.
Delivery Driver
Domino's Pizza
02.2023 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Work – Pick and Packing
Caronlab
06.2023 - 08.2023
- Reduced turnaround time for orders with streamlined packing procedures and effective staff allocation.
- Maintained a safe working environment for staff by enforcing strict adherence to safety guidelines and conducting regular inspections.
- Managed cross-functional teams to ensure smooth operations in both grading and packing departments.
- Facilitated clear communication between departments, fostering a culture of collaboration toward shared objectives.
Mechanical Engineering
Ravi Diesel Centre
08.2020 - 08.2021
- Evaluated new technologies and materials within the field of mechanical engineering.
- Coordinated with other engineering professionals to coordinate the operation of mechanical systems.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Monitored equipment performance to confirm proper and efficient function.
- Kept detailed records of repairs and maintenance for reference in future work.
Education
Diploma - Diploma of Engineering
Deakin College
Geelong, VIC10.2024
Foundation - Foundation Studies For Engineering
Deakin College
Geelong, VIC02.2024
Diploma - Certificate of Laptop Repair
Esoft Metro
Sri Lanka06.2022
Foundation - Mechanical Engineering Skills Foundation
FLITS
Sri Lanka 06.2022
School - Cambridge GCE Ordinary level
Royal Institute
Sri Lanka06.2019
Skills
- Teamwork
- White Card
- Forklift license
- Electrical test and tags
- Innovative Skills
- Mechanical Skills
- High IQ level
- Mathematical skills
- Eye for detail
- Hardware repairing skills
References
- Dimathi Hettiarachchige Alwis, Registered Nurse, Barwon Health, +61490851874, dimathi1998@gamil.com
- Randhika Madushanka, Cleaning supervisor/ warehouse, +61426859244
Activities
- Athletic
- Academic Teams and Clubs
- Technological Skills
- New Project
Timeline
Customer Service Representative
Bravo Fog Security
06.2023 - Current
Warehouse Work – Pick and Packing
Caronlab
06.2023 - 08.2023
Delivery Driver
Domino's Pizza
02.2023 - Current
Mechanical Engineering
Ravi Diesel Centre
08.2020 - 08.2021
Diploma - Diploma of Engineering
Deakin College
Foundation - Foundation Studies For Engineering
Deakin College
Diploma - Certificate of Laptop Repair
Esoft Metro
Foundation - Mechanical Engineering Skills Foundation
FLITS
School - Cambridge GCE Ordinary level
Royal Institute
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