Hi, I’m
Cheri Stefanidakis-Cunningham
Lavington,NSW
Summary
Trained in Disability Services and worked in field for almost 10 years, before transitioning in motel management where currently live onsite running the day to day operations alongside the owner for 5 years and continue to do so.
Overview
15
years of professional experience
Work History
Albury Classic Motor InnLavington, NSW
Motel Manager
11.2017 - Current
Job overview
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 23-room hotel with staff of 4 employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Aspire Support ServicesAlbury, NSW
Disability Support Worker
03.2008 - 10.2017
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
Wodonga TafeWest Wodonga, VIC
Certificate IV in Disabilites from Disability Studies
07.2010
Skills
- Customer Experience Improvement
- Rooms Division
- Operational Efficiency
- Guest Accommodations
- Hotel Reservations
- Facility Management
- Guest Experiences
- Determining Room Rates
- Social Perceptiveness
- Personnel Supervision
- Room Inspections
- Maintenance Services
- Night Auditing
- Hotel Room Cleaning
- Effective Customer Service
- Maintaining Clean Work Areas
- Cash Register Operations
- Telephone Etiquette
- Accounts Payable and Accounts Receivable
- Supply Purchasing
- Safe Food Handling Practices
- Maintaining Guest Records
- Office Supplies and Inventory
- Leadership
Family & Friends
Happily married for 25 years with 3 daughters aged between 22, 20 & 17 with the youngest having Autisum and Fetel Valporate Syndrome.
Originally from Darwin in the Northern Territory and have called Albury home for the past 20 years.
Extremely multicultural, loud, boisterous and funny never a dull moment with them around in which we enjoy doing activates together.
Timeline
Motel Manager
Albury Classic Motor Inn
11.2017 - Current
Disability Support Worker
Aspire Support Services
03.2008 - 10.2017
Wodonga Tafe
Certificate IV in Disabilites from Disability Studies
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