Cheryl Zhu
Sydney,NSW
Summary
Experienced student administration officer with over 10 years of experience. Excellent reputation for administration service, improving customer satisfaction, and maintains records and reporting. Wish to further career in student administration and customer service within High Education sector industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Administration Officer
University Of Sydney
09.2019 - Current
- Case manage students credit applications from end to end to ensure effective, efficient and compliant services, escalating matters as required
- Respond to arange of enquiries via calls, SNOW tickets or emails from all level of stakeholders by utilising information provided on credit resources and university policies and handbooks ensuring exceptional customer service delivered
- Support Team leaders directed improvement projects during off-peak periods
- Review and update credit reckoners and faculty contacts on daily basis ensuring that contents are relevant and up-to-date
- Review onboarding materials and provide training to new starters
- Maintain database including updating student records, managing uploads between various systems and compile complex reports
Student Advisor
University Of Technology Sydney
08.2016 - 09.2019
- Assess applications from diverse disciplines and in accordance with university policies and enrolment schedules
- Promote university and its courses to prospective international students by attending various recruitment events
- Respond emails and calls to students and agents
- Maintain admissions database including updating student records, managing uploads between various systems
- Preparing both standard and non-standard admissions correspondence to prospective student and recruitment agents
Support Services Assistant
University Of Technology Sydney
09.2013 - 07.2016
- Provide information and assistance to international students about admission, enrolment, progression and fee payment
- Undertake reporting obligations on PRISMS to ensure compliance
- Prepare and process Overseas Student Health Cover schedules for international students, and liaise with external health cover provider
- Offer packaging offers with both pathway and English language providers
- Maintenance of admissions database and manage uploads between different systems
Executive Administrator / Translator
Aowei International Education/Immigration Centre
03.2010 - 08.2013
- Manage incoming and outgoing calls, mails, couriers and offsite arrangements, resolve complaints
- Monitoring inventory, office stock, and ordering supplies
- Assist in the organization & preparation of team meetings and meeting related logistics
- Assist with the organization of special events
- Translate correspondence and policy articles, prepare legal submissions
- Liaise with admin or marketing officers from education providers
- Submit special requests to DIAC for accelerated processing of visa applications given compelling and exceptional circumstances
Education
Master of Interpreting And Translation -
University of Western Sydney
07.2010
Master of Professional Communication -
University of Sydney
07.2009
Skills
- Excellent verbal and written communication and interpersonal skills
- Experience with complex reporting systems, records management systems such as Sydney Student, TRIM, and Power BI
- Effective time management to meet competing deadlines
- Strong working knowledge of university policies, processes, and procedures to use initiative and exercise sound judgement
- Ability to manage and implement Social Media campaigns to youth-based audience
- Internet savvy with proven expertise in using MS Office Suite
Certification
- NAATI accredited translator for English and Chinese (NAATI number 71298)
- Certificate of Proficiency in Business Writing
- Diploma of Business Analytics
Timeline
Student Administration Officer
University Of Sydney
09.2019 - Current
Student Advisor
University Of Technology Sydney
08.2016 - 09.2019
Support Services Assistant
University Of Technology Sydney
09.2013 - 07.2016
Executive Administrator / Translator
Aowei International Education/Immigration Centre
03.2010 - 08.2013
Master of Interpreting And Translation -
University of Western Sydney
Master of Professional Communication -
University of Sydney
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