Cheryl Zhu
Sydney,NSW
Summary
Experienced Student Administration Officer skilled in managing student applications, inquiries, and complex cases. Proven ability to support students, streamline processes, and collaborate effectively with internal and external stakeholders. Strong in process improvements, maintaining accurate records, and staff training. Committed to delivering exceptional service and ensuring compliance in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Administration Officer
University of Sydney
09.2019 - Current
- Manage end-to-end credit applications and inquiries, ensuring accurate processing to support student experience and university goals
- Provide high-quality support via ServiceNow (SNOW) and email, delivering timely resolutions for students and stakeholders
- Liaise with faculty, academics, and external agents to streamline credit processes
- Implement process improvements to enhance efficiency, accuracy, and turnaround times
- Identify and resolve discrepancies through cross-team collaboration
- Handle complex escalations and urgent cases while maintaining high service standards
- Train and onboard staff, fostering a collaborative and high-performing team culture
Student Advisor
University of Technology Sydney
08.2016 - 09.2019
- Assess student applications across various disciplines in compliance with university policies
- Advise international students on academic pathways and visa requirements
- Manage admission records in CASS, ensuring data integrity and accuracy
- Coordinate recruitment events, including education fairs and interview programs
- Draft and translate promotional materials and agreements for international student programs
- Provide guidance and support to students, ensuring a smooth transition into university life
- Liaise with internal and external stakeholders to facilitate admissions and student support processes
Support Services Assistant
University of Technology Sydney
09.2013 - 07.2016
- Process a high volume of student applications daily, including electronic Confirmations of Enrolment (eCoEs) and visa documents, ensuring all deadlines are met
- Process fee payments and perform financial reconciliations, maintaining the integrity of financial records
- Liaise with students and agents regarding admissions, visa conditions, and fee payments, addressing complex inquiries
- Update and maintain student records across systems such as CASS and PRISMS, ensuring data accuracy and compliance with regulatory requirements
- Develop and implement procedural changes to ensure adherence to international student policies and university standards
- Lead and participate in team meetings to discuss process improvements and enhance team performance
Executive Administrator & Translator
Aowei International Education and Immigration Centre
03.2011 - 08.2013
- Translate official documents and correspondence between English and Chinese, ensuring accuracy and clarity in communication
- Manage office logistics, including coordinating supplies, handling correspondence, and organizing events
- Assist with visa applications and liaise with government agencies to ensure expedited processing
- Provide administrative support to executives, ensuring smooth day-to-day operations
Education
Master of Interpreting and Translation -
University of Western Sydney
07.2010
Master of Professional Communication -
The University of Sydney
07.2009
Skills
- Time Management
- Case management
- Stakeholder engagement
- Social Media & Digital Marketing
- MS Office applications
- Data integrity management
- Customer Service
- Compliance & Regulations
Certification
- NAATI Accredited Translator (English and Chinese), 71298
- Certificate of Proficiency in Business Writing
Timeline
Student Administration Officer
University of Sydney
09.2019 - Current
Student Advisor
University of Technology Sydney
08.2016 - 09.2019
Support Services Assistant
University of Technology Sydney
09.2013 - 07.2016
Executive Administrator & Translator
Aowei International Education and Immigration Centre
03.2011 - 08.2013
Master of Interpreting and Translation -
University of Western Sydney
Master of Professional Communication -
The University of Sydney
Similar Profiles
Michelle CornfordMichelle Cornford
Investigator at University Of SydneyInvestigator at University Of Sydney
Matthew WelfareMatthew Welfare
Lecturer in Nursing at University of SydneyLecturer in Nursing at University of Sydney
Yihan LaiYihan Lai
Lab Experience at University of SydneyLab Experience at University of Sydney