Brielle Tremain
Kooringal,NSW
Summary
Hardworking, outgoing and passionate young lady who recently completed the HSC (2023) and is seeking entry-level employment.
Highly motivated and enthusiastic employee with experience in customer service, sales, food, beverage and stage and theatre production.
Skilled in processing transactions and arranging merchandise. Seeks to maintain a high level of customer satisfaction by expressing a "here to help" attitude and resolving requests, needs and problems in the most effective and efficient manner.
Adept coffee barista with strong deep fryer and knife skills. Good knowledge of food safety regulations and skilled at quickly preparing high-quality meals and beverages in high demand environments.
Stage-hand experience, including technical setup, set design, lighting, spotlight operation and sound from 4 school productions and various Entertainment VET Course work experience. Excellent eye for lighting and stage arrangement. Capable multitasker and dedicated team member.
Considerate of customers and colleagues, very friendly and motivated worker with a positive, can-do attitude.
Overview
3
3
years of professional experience
Work History
House Cleaner
Jim's Cleaning And Pressure Washing
11.2023 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Consistently meeting or exceeding cleanliness standards set by homeowners resulting in high customer satisfaction
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Maintained safe working environments through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Kitchen Crew Member (Volunteer)
Together Church
01.2021 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Sales Representative
Optus Store
01.2024 - 03.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Cafe Assistant (Work Experience)
Junee Chocolate And Liquorice Factory
03.2023 - 03.2023
- Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing customers.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Customer Service Assistant
MacDonald's Restaurant
08.2021 - 01.2023
- Maintained clean and organized work station and restaurant to maintain customer satisfaction and safety.
- Built positive relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer enquiries and requests to provide orders in timely manner.
- Collaborated with colleagues to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Education
VET Entertainment - Theatre And Performing Arts
Kooringal High School
Kooringal, NSW11.2023
VET Food And Beverage - Hospitality
Kooringal High School
Kooringal, NSW11.2023
Higher School Certificate - Creative Arts And Entertainment
Kooringal High School
Kooringal, NSW11.2023
Skills
- Customer Assistance and Friendly Customer Service
- Exceeding Customer Expectations
- Payment Processing, POS Systems, Cash and Credit Card Transactions Register Operations
- Food Assembly, Coffee and Tea Preparation
- Food and Beverage Service
- Safe Food Handling
- Kitchen and Dining Area Cleaning and Maintenance
- Lighting and Sound Equipment Operation
- Prop and Set Design and Set-Up for Stage and Theatre
- Animal Behaviour Insights
- Reliability and Punctuality
- Patience and Calmness
- Store Organization
- Retail Merchandising
- Animal Husbandry
- Breeding and Hand Raising Birds
Referees
Naomi Barnard- Franchisee/Manager, Jim's Cleaning
0477 108 108
Amanda Burgess- Team Leader, Catering and Hospitality, Together Church
0400 119 349
Timeline
Customer Service Sales Representative
Optus Store
01.2024 - 03.2024
House Cleaner
Jim's Cleaning And Pressure Washing
11.2023 - Current
Cafe Assistant (Work Experience)
Junee Chocolate And Liquorice Factory
03.2023 - 03.2023
Customer Service Assistant
MacDonald's Restaurant
08.2021 - 01.2023
Kitchen Crew Member (Volunteer)
Together Church
01.2021 - Current
VET Entertainment - Theatre And Performing Arts
Kooringal High School
VET Food And Beverage - Hospitality
Kooringal High School
Higher School Certificate - Creative Arts And Entertainment
Kooringal High School
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