Summary
Overview
Work History
Education
Skills
Extra Curricular Activities
Referees
Timeline
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Chia Walters

Sutherland,NSW

Summary

Currently studying a Bachelor of Engineering in civil engineering. I am looking to apply for an internship at Jones Nicholson. I will be able to bring my experience working in collaborative professional environments with my communication and customer service skills which I have gained though my work as a customer service attendant at Sydney Trains.

Overview

4
4
years of professional experience

Work History

Customer Service Attendant

Sydney Trains
08.2023 - Current
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exceeded performance goals regularly while maintaining high level of professionalism under pressure from fast-paced environments or difficult interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary.
  • Sought ways to improve processes and services provided.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Worked to ensure on-time running of trains and make regular clear and concise announcements informing customers on train locations.

Pharmacy Assistant

Priceline Pharmacy
12.2019 - 08.2023
  • Trained new pharmacy staff on computer and product management protocols.
  • Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
  • Assisted in training and mentoring new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • During Covid 19 worked with pharmacists to hand out up to 500 scripts per day.

Education

Bachelor of Civil Engineering - Civil Engineering

University of Tech Sydney
Sydney, NSW
12.2026

High School Diploma -

The Jannali High School
Jannali
10.2022

Skills

  • Work Prioritization
  • Fast Learner
  • Problem-Solving
  • Attention to Detail
  • Telephone Etiquette
  • Tech-Savvy
  • Workflow Optimization
  • Public Speaking
  • Creative and Resourceful
  • Multitasking and Organization
  • Interpersonal and Social Skills
  • Outstanding communication skills

Extra Curricular Activities

Women's Soccer Team

I participate in a women's soccer team on the weekends which has not only helped my fitness but it also improves my communication skills.


Member of the Engineering Society at UTS

This has allowed me to network with my peers and allowed for me to participate in career days


Gym Member

While this isn't as much of a collaborative environment it has allowed me to set healthy goals and strive for excellence for myself.

Referees

Referees availabile on request 

Timeline

Customer Service Attendant

Sydney Trains
08.2023 - Current

Pharmacy Assistant

Priceline Pharmacy
12.2019 - 08.2023

Bachelor of Civil Engineering - Civil Engineering

University of Tech Sydney

High School Diploma -

The Jannali High School

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Chia Walters