Chinae Salas
Liverpool,NSW
Summary
Hardworking and reliable worker who possesses skills needed in order to effectively and efficiently learn new skills and procedures. Possess over 3 years of customer service experience ranging in fast food and telemarketing, as well as nursing assistant experience in hygiene and wound care. Current experience involves over 6 months as a childcare trainee, assisting in the regular stock control of items, childcare and wellbeing, and being a team player in order to effectively manage children and safety for the day. Accustomed to multitasking and working quickly to meet challenging demands.
Overview
5
5
years of professional experience
Work History
Childcare Trainee
Watch You Learn
10.2023 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Worked with children to develop good cognitive, physical and language skills.
- Documented children's growth and development.
- Developed lessons and activities to promote children's physical and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
Nursing Assistant
Estia Health Aged Care
11.2022 - 12.2022
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Provided care to 12 residents daily and ensured their safety and wellbeing
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Outbound Sales Call Center Agent
HelloFresh
06.2022 - 11.2022
- Achieved an average of 30 calls per hour
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Increased sales by 10% by closing more sales than the suggested KPI's
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
Customer Service
Mcdonalds
01.2022 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted and served an average of over 150 customers during each shift
- Managed to achieve drive-through and in-store KPI's by ensuring each interaction with the customer was quick and efficient
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
KFC
03.2021 - 01.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
KFC
10.2020 - 03.2021
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
KFC
04.2019 - 10.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Marsden High School
West Ryde, NSW10.2021
Skills
- CPR training
- Outdoor activities
- Housekeeping
- Infection Control
- Safety awareness
- Child Development
- Age-Appropriate Activities
Timeline
Childcare Trainee
Watch You Learn
10.2023 - Current
Nursing Assistant
Estia Health Aged Care
11.2022 - 12.2022
Outbound Sales Call Center Agent
HelloFresh
06.2022 - 11.2022
Customer Service
Mcdonalds
01.2022 - 05.2022
Customer Service Representative
KFC
03.2021 - 01.2022
Customer Service Representative
KFC
10.2020 - 03.2021
Customer Service Representative
KFC
04.2019 - 10.2020
High School Diploma -
Marsden High School
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