Chloe Mulley
East Devonport,TAS
Summary
I am a highly organised and hard worker with 3+ years experience in office administration. I am currently working as a Conveyancing Clerk and obtaining extensive knowledge in property transaction documentation and utilising expertise in managing conveyancing processes to facilitate seamless property transfers. I understand strict client confidentiality and meeting deadlines as this is a critical part of my current role at O’Rourke & Kelly Solicitors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Conveyancing Clerk
O’Rourke & Kelly Solicitors
03.2023 - Current
- Managing high-pressure situations effectively, resolving complications that arose during transactions professionally and promptly.
- Mitigate potential risks for clients by identifying any discrepancies in title deeds or land registry records early in the process.
- Ensure smooth transactions for clients by meticulously reviewing contracts, property searches, and mortgage details.
- Enhance overall client experience by providing exceptional customer service over the phone, through email correspondence, and in-person meetings.
- Expedite the completion of property transactions with efficient management of deadlines.
- Ease client concerns throughout the conveyancing process by empathetically addressing their questions or concerns promptly and professionally.
- Improved communication between clients, agents, and legal representatives through timely updates and correspondence.
Customer Service Cashier
Shearwater Food Co
10.2023 - 09.2024
- Learned duties for various positions and provide backup at key times.
- Food preparation
- Serving customers accurately with meal orders and used POS system to process payments and issue receipts.
- Maintained clean shop front and checkout area.
Customer Service Cashier
Evans IGA
01.2022 - 03.2023
- Processed customers orders and utilised POS system to handle customer cash and credit card transactions and returns and exchanges, adhering to store policies
- Maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.l.
- Arranged and replenished shelfs to maintain appearance of store.
- Learned duties for various positions and provided backup at key times.
Receptionist
O’Rourke & Kelly Solicitors
04.2021 - 01.2022
- Maintained confidentiality by following strict protocols regarding client records.
- Administrative duties - emailing, uploading documents, printing, scanning
- Answered phones and diverted calls to the appropriate staff member
- Greeted clients professionally and maintained a welcoming environment for clients with a clean and organised reception area.
- Scheduled client appointments for staff teams.
- Attended the local post office to collect mail and to drop off mail that needed to be posted
- Attended banks to collect bank cheques for staff member and to deposit cheques into clients accounts
Education
Mountain Heights School
Queenstown, TASHellyer College
Burnie, TASSkills
- Confidentiality
- Customer Service
- Excellent communication skills
- Responsible and respectful
- Cash Handling and POS System Operation
- Merchandise Restocking
- Team Member and Working Individually
- Hard Working and Determined
- Identification Checks
- Time Management
Certification
- 2018 - Responsible Service of Alcohol
- 2020 - Safe Food Handling
- 2020 - Hand Hygiene Australia Certificate
- 2020 - CHCDIV001 Work with Diverse People
- SIR20216 - Certificate 2 in Retail Services
References
Adam Mansson
Manager - Evans IGA
0439 712 700
Jacky Welsh
Manager
0466 012 922
Timeline
Customer Service Cashier
Shearwater Food Co
10.2023 - 09.2024
Conveyancing Clerk
O’Rourke & Kelly Solicitors
03.2023 - Current
Customer Service Cashier
Evans IGA
01.2022 - 03.2023
Receptionist
O’Rourke & Kelly Solicitors
04.2021 - 01.2022
Mountain Heights School
Hellyer College
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