Chloe Nesbit
Melbourne,VIC
Summary
Skilled Senior participant recruitment officer, supporting a fast-paced Phase 1 clinical trials company with high-quality participant recruitment. After an extensive successful career in community, hospital and IVF pharmacy from 2013 - 2021, I had the opportunity to explore a new pathway in Clinical trials which has allowed me to expand my skillset, and deepen my knowledge.
Overview
11
11
years of professional experience
Work History
Senior Participant Recruitment Officer
Nucleus Network
03.2022 - Current
- Recruitment lead for various Phase 1 and Phase 2 healthy volunteer, ethnobridging, and patient trials
- Writing participant-facing recruitment materials on clinical trials
- Liaising with Business Development and Clinical Development departments about recruitment feasibility of upcoming trials
- Liaising with Principle Investigators, medical officers, and project managers and marketing about participant recruitment, including past successes and barriers to recruitment
- Ensuring all recruitment materials and processes are inline with GCP
- Training new recruitment staff members
- Assisting with sponsor and CRO audits
- Quality event management
- Managing relations with external recruitment agencies
- in-depth protocol reviews
- in-depth informed consent form reviews prior to ethics submission
- Managing high-volume of active and upcoming clinical trials
- Functioning of CRMs (SalesForce)
Participant Recruitment Officer
Nucleus Network
09.2021 - 03.2022
- Recruiting healthy volunteers for phase 1 and Phase 2 clinical trials in Melbourne and Brisbane
- Inbound and outbound calling of potential participants
- Conduct medical phone screening's for recruitment of clinical trials
- Qualifying participants using a rigorous process
- Adherence to KPI's
- Functioning of CRM's (SalesForce)
- Rapport and client relationship building
IVF Pharmacy Technician
Slade Pharmacy
07.2020 - 09.2021
- Enhanced medication safety by accurately preparing and dispensing IVF medications according to established protocols
- Dispensing high-volume prescription from IVF charts
- Responding to customer and patient enquires in a timely manner
- Improved workflow efficiency by regularly updating and organising the inventory of medications, supplies, and equipment
- Communicating with patients via phone and booking in appointments for medication demonstration sessions
- Liaising with IVF clinics and nursing team
- Monitor and report daily drug usage
- Assisted in minimising patient wait times through efficient dispensing of IVF medications
- Read and understand policy and legislation changes
Hospital Dispensary Technician, Floor Team Leader
Slade Pharmacy
07.2018 - 07.2020
- Enhanced customer satisfaction by providing personalised consultations and product education (post operative compression therapies)
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Set up and modified patient profiles to include current medications and medicate details
- Managed opening and closing duties for pharmacy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Assistant and Customer Service Officer
Slade Pharmacy
05.2013 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services
- Assisted pharmacists in maintaining a well-organised and clean pharmacy environment for optimal workflow
- Contributed to increased sales by offering expert advice on over-the-counter medications and products
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety
- Answering and managing emails from, clients, patients, customers and other hospital departments
- Answering all inbound calls into the pharmacy an directing to relevant departments
- Training and onboarding of new starters
Education
Bachelor of Food And Nutrition - Food And Nutrition
La Trobe University
Melbourne, VIC2027
Certificate III - Hospital And Health Services Pharmacy
Box Hill Institute of TAFE
Melbourne, VIC03.2021
Skills
- Excellent Communication
- Efficient and effective time management
- works well under pressure
- Customer/client focused
- Detail oriented
- Exceptional customer service
- Customer Relationship Management
- Adaptability
- Problem-Solving
- Prioritisation
- Autonomy
- Training and mentoring
References
Yasmine Schillebeeckx - Senior Participant Recruitment Officer
"Nucleus Network"
Contact : 0481 789 211
Ted Park - Previous IVF Pharmacist and Supervisor
"Slade Pharmacy"
Contact : 0412 724 116
Mindy Sahota - Managing Pharmacist
"Slade Pharmacy"
0478 734 973
Timeline
Senior Participant Recruitment Officer
Nucleus Network
03.2022 - Current
Participant Recruitment Officer
Nucleus Network
09.2021 - 03.2022
IVF Pharmacy Technician
Slade Pharmacy
07.2020 - 09.2021
Hospital Dispensary Technician, Floor Team Leader
Slade Pharmacy
07.2018 - 07.2020
Pharmacy Assistant and Customer Service Officer
Slade Pharmacy
05.2013 - 07.2018
Bachelor of Food And Nutrition - Food And Nutrition
La Trobe University
Certificate III - Hospital And Health Services Pharmacy
Box Hill Institute of TAFE
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