Chloe O'Brien
Gledswood Hills,NSW
Summary
Proven Sales Representative and Bakery Supervisor with a track record of enhancing customer satisfaction and expanding client bases at Harvey Norman and Pretzel World. Skilled in customer relationship building and organizational skills, adept at solving complex problems and improving operational efficiency. Demonstrated ability to lead teams to exceed sales targets through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Sales Representative
Harvey Norman
04.2021 - Current
- Manual and automatic purchase ordering.
- Invoicing and following up invoices with suppliers and customers.
- Taking payments on current and overdue invoices/ Allocating payments to correct invoices.
- Finance applications.
- Maintaining and updating customer accounts.
- Handling customer queries via email, phone and in store.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Bakery Supervisor
Pretzel World
09.2017 - 03.2021
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
Education
High School Diploma -
Robert Townson High School
Raby09-2018
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Effective Communication
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Decision-Making
- Attention to Detail
Timeline
Sales Representative
Harvey Norman
04.2021 - Current
Bakery Supervisor
Pretzel World
09.2017 - 03.2021
High School Diploma -
Robert Townson High School
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