Chloe Phillips
Adelaide,SA
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I take pride in my customer service skills, always striving to exceed expectations.
Overview
9
9
years of professional experience
Work History
Foreign Exchange Consultant
Travel Money Oz
Adelaide, SA
03.2026 - Current
- Analyzed foreign exchange market trends to provide clients with informed currency exchange options.
- Developed tailored financial strategies to meet diverse client needs in travel currency solutions.
- Guided clients through complex currency transactions, ensuring compliance with regulatory standards.
- Enhanced customer satisfaction by providing expert advice on suitable foreign exchange products and services.
Emergency Medical Dispatcher
Saint Johns Ambulance
NT
05.2024 - 10.2024
- Assisted in emergency call intake and triage procedures to prioritize response actions.
- Utilized dispatch software to log incidents and track responder locations efficiently.
- Communicated vital information clearly to emergency personnel during high-pressure situations.
- Monitored communications for updates and coordinated with field units effectively.
Customer Service Advisor
Sportsbet
NT
09.2021 - 04.2024
- Provided accurate information regarding products and services to facilitate informed decision-making.
- Assisted in training new team members on best practices for customer engagement and service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Team Member
Coles
NT
09.2017 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated cash registers accurately, handling transactions and balancing cash drawers effectively.
- Assisted in inventory management, restocking shelves to optimize product availability.
Skills
- Quick learner
- Patience and calmness
- Stress tolerance
- Accuracy and precision
- Confidentiality
- Teamwork and collaboration
- Time management
- Prioritizing situations
- Attention to detail
- Compliance
- Customer service
- Computer skills
Timeline
Foreign Exchange Consultant
Travel Money Oz
03.2026 - Current
Emergency Medical Dispatcher
Saint Johns Ambulance
05.2024 - 10.2024
Customer Service Advisor
Sportsbet
09.2021 - 04.2024
Team Member
Coles
09.2017 - 11.2021