Chloe Richardson
Forcett
Summary
Dynamic and detail-oriented professional with experience as a Multi-Hotel Group Reservations Executive at Accor. Proven ability to manage group reservations across multiple hotels while utilizing PMS Opera and Delphi. Exceptional communication and organizational skills ensure client satisfaction and seamless operations. Committed to delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Multi-Hotel Group Reservations Executive
Accor
11.2023 - Current
- Independently managed group reservations for 5 hotels
- Experience operating PMS Opera/Opera Cloud and Delphi
- Communicating with clients as the main point of contact and maintaining positive relationships with clients
- Communicating with other hotel departments to ensure the groups requirements are met
- Handling group reservation inquiries
Guest Service Agent
Ibis Styles Hobart
09.2022 - 11.2023
- Greeting all guests and assisting with check ins and check outs
- Resolving guest queries and complaints
- Managing reservations
- Answering phone calls
- Experience using PMS Opera
- Administration tasks
Shift Supervisor
KFC
12.2016 - 12.2022
- Ensuring high levels of customer satisfaction and resolving customer queries and complaints
- Maintaining high standards of customer service and communication in a high-volume fast-paced environment
- Training new team members, coaching and developing existing team members
Education
High School Diploma -
Rosny College
Rosny, TAS12-2020
Skills
- Ability to independently manage 5 hotels group reservations
- PMS software Opera/Opera Cloud and Delphi
- Strong attention to detail
- Excellent organisational and time management skills
- Strong communication skills
Timeline
Multi-Hotel Group Reservations Executive
Accor
11.2023 - Current
Guest Service Agent
Ibis Styles Hobart
09.2022 - 11.2023
Shift Supervisor
KFC
12.2016 - 12.2022
High School Diploma -
Rosny College
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