Chloe Scott
Perth ,WA
Summary
Currently an Operations Manager and dynamic leader with 8 years of experience in the e commerce floristry industry. Applying planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, an eye for spotting areas in need of improvement and implementing changes with strategic approach. Keen to learn and eager to progress my career in this industry.
Overview
19
19
years of professional experience
Work History
Perth Operations Manager
LVLY
WA
03.2023 - Current
- Running of the Perth warehouse
- Oversee 7 day trade
- Ensure a safe, happy and health office space
- Oversee floristry team
- Roster florists and make sheets for florists
- Rostering packing team
- Conducting toolbox meetings with wider team
- Flower buying forecast and hitting KPI
- Building relationships with flower suppliers
- Problem solving
- Performance management of casual and permanent staff members with the assistance of HR
- Working autonomously and in a team
- Make bouquets to KPI and aesthetic when required
- Oversee pick pack and dispatch team
- Picking and packing orders
- Box and jar prep
- Assist with processing orders via FOS/ Shopify
- Conduct OHS audit checks monthly in line with worksafe
- Corporate gifting and project management
- Inductions and training with new staff
- Assisting with recruitment of casual and permanent
- Monthly stocktake
- Fast paced environment, always working together as a team to reach goals and KPIs
- Using a walkie stacker to receive pallets
- Daily meetings to discuss targets and flowers made/to be made.
Warehouse Coordinator
LVLY
WA
08.2022 - 03.2023
- Running of the Perth warehouse
- Oversee 7 day trade
- Ensure a safe, happy and health office space
- Oversee floristry team with the assistance of floristry coordinator
- Make bouquets to KPI and aesthetic when required
- Oversee pick pack and dispatch team
- Picking and packing orders
- Box and jar prep
- Assist with flower buying
- Assist with processing orders via FOS/ Shopify
- Conduct OHS audit checks monthly in line with worksafe
- Corporate gifting and project management
- Inductions and training with new staff
- Assisting with recruitment of casual staff
- Monthly stocktake
- Fast paced environment, always working together as a team to reach goals and KPIs
COURIER/ FLOWER HAND/ADMIN ASSISTANT
FLORAL STATE
FREMANTLE
09.2016 - 07.2022
- Senior florist trained on the job, making up to 50 bouquets a day, boutique florist
- Weddings and events installs bump in and out in a timely manner
- Customer service
- Adminstration duties
- Problem solving
- Flower buying
- Processing online orders from WOO commerce server
- organising daily run sheets for deliveries
- Time management
- Wrapping bouquets, gifts
- Delivering to time allocations
- Stripping flowers, flower care
ADMINISTRATION
S&W RACING
WANGARA
08.2013 - 04.2015
- Setting up office administration processes
- responding to general enquires
- Making bookings for customers
- Set up of social media pages Facebook and Instagram
- Office and workshop cleaning
- Invoicing
- Customer relations
BAR SUPERVISOR
CLUB 234 (BAR OPEN)
NORTHBRIDGE
01.2008 - 11.2012
- Follow all hygiene methods
- General cleaning
- Exert customer service and people skills
- Cash handling/banking
- Allocating staff to breaks and tasks to perform
- Multi-serving and Multi-tasking
- Supervising and making sure staff are abiding by laws and regulations of RSA methods and serving patrons responsibly
- Guest list, room capacity etc
- Adhere to OHS regulations Stocktake, receiving/sending stock, stock handling Counting/cashing up tills start and end of service Training of new and existing staff
RETAIL MAKE UP ARTIST
INGLOT COSMETICS KARRINYUP SHOPPING CENTRE
12.2007 - 08.2008
- Incorporating the Inglot Customer Service program (connect, communicate, collaborate and close) with every customer ensuring that they are purchasing the correct product
- Opening and closing the store by myself
- Conducting make up lessons with clients
- Cash handling
- Successfully colour matching according to client’s requirements and/or colouring
- Make up demonstrations
- Working to hourly, daily and personal targets
- Stock handling
- Working in a team
RECEPTIONIST/OUTSIDE CLERK
HOFFMANS BARRISTERS & SOLICITORS
EAST PERTH
02.2007 - 06.2007
SALES ASSISTANT
CITY BEACH SURF
PERTH & KARRINYUP
07.2005 - 01.2007
Education
Pinnacle OHS Management Course
Online 09.2022
Fire Warden Course
Pinnacle
2022
St John First Aid Certificate
WA2022
Medical Terminology and Reception Course -
Wesley Health Management
01.2020
Certificate III in Hospitality Management -
West Coast Tafe, Joondalup
WA01.2010
Trainee of the Year 2010 -
West Coast Tafe Joondalup
01.2010
Runner Up student of the Year 2010 -
West Coast Tafe Joondalup
01.2010
Certificate II in Make Up Artistry -
WA Make Up Academy
01.2007
Year 12 Certificate -
Newman College
01.2006
Certificate II Business -
Newman College
01.2006
References
Please Contact me for any reference details.
Timeline
Perth Operations Manager
LVLY
03.2023 - Current
Warehouse Coordinator
LVLY
08.2022 - 03.2023
COURIER/ FLOWER HAND/ADMIN ASSISTANT
FLORAL STATE
09.2016 - 07.2022
ADMINISTRATION
S&W RACING
08.2013 - 04.2015
BAR SUPERVISOR
CLUB 234 (BAR OPEN)
01.2008 - 11.2012
RETAIL MAKE UP ARTIST
INGLOT COSMETICS KARRINYUP SHOPPING CENTRE
12.2007 - 08.2008
RECEPTIONIST/OUTSIDE CLERK
HOFFMANS BARRISTERS & SOLICITORS
02.2007 - 06.2007
SALES ASSISTANT
CITY BEACH SURF
07.2005 - 01.2007
Pinnacle OHS Management Course
Fire Warden Course
Pinnacle
St John First Aid Certificate
Medical Terminology and Reception Course -
Wesley Health Management
Certificate III in Hospitality Management -
West Coast Tafe, Joondalup
Trainee of the Year 2010 -
West Coast Tafe Joondalup
Runner Up student of the Year 2010 -
West Coast Tafe Joondalup
Certificate II in Make Up Artistry -
WA Make Up Academy
Year 12 Certificate -
Newman College
Certificate II Business -
Newman College