Chloe Ward
Kalamunda,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress and Barstaff
Embers Woodfired
2022.03 - Current
- Worked takeaway during weekdays and weekends by taking over the phone food orders and payments. As well as finding solutions for customers who were not happy with meals or service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Kitchen Hand
Kalamunda Tap House
2019.08 - 2022.02
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Science - Psychology
Curtin University
Perth10.2028
High School Diploma -
Kalamunda Senior High School
Kalamunda, WA11.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Supply Restocking
- Sales Techniques
Certification
Cert III - Applied languages Indonesian
Timeline
Waitress and Barstaff
Embers Woodfired
2022.03 - Current
Kitchen Hand
Kalamunda Tap House
2019.08 - 2022.02
Bachelor of Science - Psychology
Curtin University
High School Diploma -
Kalamunda Senior High School
Cert III - Applied languages Indonesian
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