Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe ZAMBELLI

Nunderi,NSW

Summary

Proven to excel in high-stress environments, I enhanced customer loyalty and team efficiency at Woolworths by adeptly managing disputes and streamlining operations. My blend of top-notch customer service and cash handling skills, coupled with a knack for adaptability and teamwork, significantly boosted client retention and satisfaction rates. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front End Team Member

Woolworths
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew Member

McDonald's
02.2021 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

High School Diploma -

Mt. St. Patrick College
Murwillumbah, NSW
09.2024

Skills

  • Reliability and punctuality
  • Adaptability under pressure
  • Customer Service
  • Teamwork and Collaboration
  • Cash Register Operation
  • Cleaning

Certification

  • Alcohol Seller/Server Certification – Responsible service of alcohol NSW (RSA) completed in July 2024

Timeline

Front End Team Member

Woolworths
04.2022 - Current

Crew Member

McDonald's
02.2021 - 05.2022

High School Diploma -

Mt. St. Patrick College

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Chloe ZAMBELLI