Gabriella Patsoukas
Melbourne,VIC
Summary
Proven team player with a track record of enhancing operational workflow at Woolworths Group Limited, demonstrating exceptional customer focus and complaint resolution skills. Skilled in POS system operation and fostering supportive learning environments, showcasing adaptability and patience. Achieved significant improvements in customer satisfaction and operational efficiency.
Thrives in fast-paced environments, with background in customer service and teamwork. Demonstrates strong communication and problem-solving abilities, developed while working closely with diverse teams. Looking to transition into new field where these transferable skills can drive success and innovation.
Offering strong interpersonal skills and team-oriented mindset, eager to learn and grow within dynamic environment. Brings solid understanding of web development principles and ability to quickly learn and apply new technologies.
Overview
4
4
years of professional experience
Work History
Front End Team Member
Woolworths Group Limited
05.2022 - Current
- Contributed to the front end team by offering excellent service in both cafe and checkout.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced operational workflow by working closely with colleagues.
- Put customers needs first ensuring they leave satisfied.
- Handled customer interactions while addressing and resolving conflicts effectively.
Teaching Assistant
Ivanhoe Primary School
06.2021 - 06.2021
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, prepared crafting and learning activities
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Promoted inclusive participation among students aged 8-12.
Education
Bachelor Of Health Science - Biomedical Sciences
Swinburne University of Technology
Melbourne, VICCompleted VCE -
Kew High School
Melbourne, VIC11.2023
Skills
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- POS system operation
- Adaptability to workplace environments
- Effectively working with colleagues
- Team builder
- Stay calm during conflicts and disputes
- Following instructions and orders with ease
Timeline
Front End Team Member
Woolworths Group Limited
05.2022 - Current
Teaching Assistant
Ivanhoe Primary School
06.2021 - 06.2021
Bachelor Of Health Science - Biomedical Sciences
Swinburne University of Technology
Completed VCE -
Kew High School
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