Ella McLachlan
Townsville,QLD
Summary
A bright and competent individual whom is self-motivated and willing to provide accredited experience to the workplace through extensive certifications. Able to efficiently adapt to the working environment through a collaborative teamwork and problem-solving approach. Experience in previous workplaces has further granted an adept ability to communicate with an comprehensively diverse range of customers.
Overview
3
3
years of professional experience
Work History
Front End Team Member
Woolworths
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
Sandwich Artist
Subway
10.2021 - 04.2023
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
Pimlico State High School
Townsville, QLD11.2024
Skills
- Excellent customer service
- Reliability and punctuality
- Building rapport
- Collaborative problem-solver
- Proactive and negotiable
- Interpersonal skills
- Adaptability
Certificates and Achievements
- Certificate of Responsible Service of Alcohol (11.09.2024)
- Certificate II in Leadership (10.11.2023)
- Certificate II in Health Services Assistance (14.06.2023)
- Certificate III in Health Services Assistance (10.10.2023)
- Certificate of Academic Honour (2024)
- Certificate of Merit (2024)
- Subject Award - English (2024)
- James Cook University Early Offer Acceptance (2024)
- Queensland Certificate of Education (11.12.2024)
Referees
Ange Davies
- Woolworth Front-End Manager
(+61)427 4231 83
Brigitta Roorda
- Personal
(+61)405 029 122
Timeline
Front End Team Member
Woolworths
06.2023 - Current
Sandwich Artist
Subway
10.2021 - 04.2023
Pimlico State High School
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