Chris Gavriel
Melton West
Summary
Hardworking and self-motivated individual with a proven track record of reliability in challenging situations. Skilled at collaborating within a team environment and adept at cultivating strong relationships with key stakeholders.
Overview
26
26
years of professional experience
Work History
SS&L Investigations Recoveries & Settlements
Suncorp Insurance
05.2010 - Current
- Settlements Solicitors & Litigation team / Recoveries and Settlements / Partnering Support Team / Third Party Uninsured / Commercial Claims SS&L
- Manage large portfolio of over 400 claims
- Set up Coaching plans and Training new staff
- Assisting with team audits
- Creating Standard Operating Procedures for WNS and being involved in delivering training in India.
- Liaising with solicitors, brokers daily.
- Investigating & follow up of all claims
- Maintain clear and concise communication, demonstrating empathy and understanding towards all customers
- Handling and resolving of complaints
- Prepare files for litigation
- Manage all files from start to finish
- All aspects of Recoveries & Settlements
Commercial Cards
ANZ
03.2008 - 05.2010
- Commercial Credit Cards
- Provide complete service, support and processing for Commercial Corporate Cards / Government High Net Worth Customers
- Investigation & follow up of fraudulent transactions
- Corporate account maintenance
- Assist in training new staff / process improvements
Senior Corporate Teller / Sales & Service
Commonwealth Bank
09.1999 - 09.2002
- Customer Service Officer / Senior Corporate Officer
- Business banking transactions
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Achieve monthly sales targets
- Provide coaching and development
- Processing of company wages
- International transactions
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
Certificate IV in General Insurance (FNS41411)
Kaplan
Melbourne, VICSkills
- Coaching & Development
- Strong technical skills
- Strategic problem resolution
- Skilled in critical thinking
- Strong interpersonal skills
- Demonstrated work ethic and commitment to excellence
- Effective time management skills
Hobbies and Interests
Camping, Bike riding, Football & golf, Bushwalking, Fishing, Traveling
Timeline
SS&L Investigations Recoveries & Settlements
Suncorp Insurance
05.2010 - Current
Commercial Cards
ANZ
03.2008 - 05.2010
Senior Corporate Teller / Sales & Service
Commonwealth Bank
09.1999 - 09.2002
Certificate IV in General Insurance (FNS41411)
Kaplan
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