Joshua Kidd
Summary
Smart financial professional applies strong problem-solving and decision-making skills in all work tasks. Self-motivated with good understanding of risk management, customer eligibility and overall knowledge of the claims process. Diligent individual with strong work ethic, who consistently exceeds KPIs each week.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recoveries & Settlements Consultant
Suncorp Group
10.2023 - Current
- Determines liability on complex and disputed motor vehicle accidents.
- Consistently meets and exceeds both recovery and settlement financial targets.
- Resolves complex complaints and disputes in liability quickly whilst maintaining customer satisfaction.
- Assists in training new staff and acts as a referral point for existing staff.
- Collaborates with multiple areas of the business and with both internal and external stakeholders to achieve the best result on all claims.
Motor Enthusiast Underwriter
Suncorp Group
11.2022 - 10.2023
- Underwrote complex multi-risk vehicle and home policies to provide the best level of cover for clients.
- Provided the first line of support to a large and diverse customer base.
- Utilised IT systems effectively to ensure efficiency in all interactions and a satisfied customer at the end of each interaction.
- Worked collaboratively in a small group and encourages other group members to succeed.
- Increased sales by offering RG-146 compliant advice on purchases and promoting additional products.
- Consistently reached and exceeded KPI targets each week.
- Managed and resolved customer complaints at first contact with a high success rate.
Marketing and Administration Assistant
First National Realty
11.2021 - 11.2022
- Answered a multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Boosted brand awareness and generated real estate leads while managing internal and external marketing campaigns and programs.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
IT Consultant
Self-employed
09.2020 - 12.2021
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and create leads.
- Managed marketing budget to develop and execute marketing strategies for a well-known market-leading SEQ tourist destination.
Cafe Assistant
Tamborine Rainforest Skywalk
05.2019 - 03.2021
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Business - Business Analytics, Marketing
Griffith University
Brisbane, QLD2026
Diploma of Business -
Prestige Service Training
Gold Coast, QLD2020
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD2021
Skills
- Customer Service
- Professional Telephone Demeanour
- Customer Relationship Management
- Active Listening
- Time Management
- Staff Coaching
- Problem-Solving Ability
- Prioritization
- Claim Management
- Call Triaging
- Communication
- Risk Assessment
Certification
- RG146 Tier 2 Personal Advice Certification - Kaplan Professional
Timeline
Recoveries & Settlements Consultant
Suncorp Group
10.2023 - Current
Motor Enthusiast Underwriter
Suncorp Group
11.2022 - 10.2023
Marketing and Administration Assistant
First National Realty
11.2021 - 11.2022
IT Consultant
Self-employed
09.2020 - 12.2021
Cafe Assistant
Tamborine Rainforest Skywalk
05.2019 - 03.2021
Bachelor of Business - Business Analytics, Marketing
Griffith University
Diploma of Business -
Prestige Service Training
High School Diploma -
Tamborine Mountain State High School
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