Chris Mcdermott
Tahmoor,NSW
Summary
Dynamic Regional Manager with a strong background in leading geographically dispersed teams and fostering a culture of accountability and performance. Recognized for developing leaders, optimizing operations and driving customer and employee engagement.
Overview
13
13
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Regional Manager -Australia & New Zealand
Dehumidification Technologies
St Mar's
09.2020 - Current
- Expanded business into New Zealand, driving revenue growth and overseeing market development.
- Managed regional operations to ensure effective inventory control, appropriate staffing levels, efficient logistics, and high-quality customer service.
- Led regional teams to enhance service delivery and customer satisfaction.
- Identified new business opportunities through market research and industry trends.
- Built and strengthened relationships with key customers, enhancing loyalty and retention in the region.
- Implemented strategic plans to optimize product distribution and logistics.
- Managed vendor relationships, securing competitive pricing and ensuring reliable service delivery.
- Established clear goals, objectives, policies, and procedures to enhance performance standards for all personnel in the region.
- Developed and implemented training programs to enhance staff skills and drive operational efficiency.
- Provided training to staff on product knowledge and customer service techniques to improve sales effectiveness.
- Facilitated regular meetings to communicate objectives and address challenges.
- Reviewed employee performance and provided ongoing feedback to drive performance improvement.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Developed annual budgets for each district within the region.
- Recruited and trained new employees to meet job requirements.
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned and delivered training sessions to employees.
- Monitored compliance with employment laws within the region.
Sales & Operations Manager
Dehumidification Technologies
St Mar's
07.2017 - 09.2020
- Facilitated regular meetings on sales performance, identifying actionable areas for improvement.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Formulated strategies enhancing customer service and sales efficiency, contributing to profit maximization.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Analyzed customer data to identify trends and opportunities for sales growth.
- Implemented process improvements to streamline operations and reduce costs.
- Developed strategic partnerships with external organizations to align efforts with company objectives and expand market reach.
- Organized trade shows, conferences, seminars, and webinars to enhance brand awareness and engage potential clients.
- Supported sales team members to drive growth and development.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Trained new staff members on proper sales techniques and procedures.
- Maintained current knowledge of technology used in the field of Sales Operations Management.
- Created monthly reports to track key performance indicators, providing insights into revenue goals and customer satisfaction.
- Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
- Identified areas for improvement within the sales department through regular audits.
- Monitored competitor activity in order to stay ahead of industry trends.
- Established and maintained professional relationships with suppliers and key clients to support long-term business growth.
Supervisor -Fire Proofer/Blaster Spray Painter
Cape
Karratha, WA
10.2015 - 07.2017
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to optimize workflow and enhance staff productivity.
- Implemented quality control measures to reduce error rates and improve overall quality.
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained new employees on safety protocols and operational procedures.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted regular team meetings to communicate goals and address concerns.
- Evaluated employee performance, providing constructive feedback to support development and enhance skills.
- Fostered a positive work environment, resulting in increased team morale and engagement.
- Implemented process improvements, streamlining operations and elevating service delivery standards.
- Monitored inventory levels and coordinated restocking activities effectively.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Team lead - Fire Proofer/Blaster Spray Painter
Giovenco Industries
Wheatstone , WA
02.2013 - 10.2015
- Led team in daily operations and managed workflow to ensure timely task completion.
- Led team, guiding members to complete tasks on time and to high standards.
- Trained and supported team members to enhance motivation and alignment with objectives.
- Implemented best practices for workplace safety and efficiency.
- Maintained cleanliness of work areas to promote safety and efficiency., neat and free of safety hazards to maximize efficiency.
Education
Moorebank High School
MoorebankSkills
- Sales forecasting
- Customer relationship management
- Sales strategy development
- Vendor negotiation
- Process improvement
- Team leadership
- Training and development
- Performance evaluation
- Effective communication
- Problem solving
- Time management
- Territory management
- Sales leadership
- Sales territory growth
- Product knowledge
- CRM software usage
- Database management
- Customer service
- Relationship building
Certification
- Electrical Test & Tag Certificate - Completed May 2019
- Work Health and Safety - Certificate IV Completed June 2019
- Performance Management Certificate - Completed 2025
- Leadership and Management Certificate IV - Current
References
References available upon request.
Timeline
Regional Manager -Australia & New Zealand
Dehumidification Technologies
09.2020 - Current
Sales & Operations Manager
Dehumidification Technologies
07.2017 - 09.2020
Supervisor -Fire Proofer/Blaster Spray Painter
Cape
10.2015 - 07.2017
Team lead - Fire Proofer/Blaster Spray Painter
Giovenco Industries
02.2013 - 10.2015
Moorebank High School