Chris Meriton
Chelsea Heights,VIC
Summary
Capable Service Advisor passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in Light & Heavy vehicle establishments.
Overview
38
38
years of professional experience
Work History
Main Bartender
Cheeky Squire- AHL Group
12.2021 - Current
- Excellence
- Payment processing
- Maximise revenue by proactively building and managing key customer relationships
- Interact with customers to provide and process information in response to enquires, concerns and requests about services and products
- Address incoming customer enquires and offer productive solutions, increasing customer satisfaction ratings
- Kept bar presentable and well-stocked to meet customer needs.
SERVICE ADVISOR
DONCASTER VOLVO
12.2019 - 06.2023
- Meet all dealer kpi
- Maintain new and existing clients
- Ensure customer's expectations are met or exceeded
- Promote business to new and existing
- Ensure customer expectations are met
- Give customer transparent service solutions
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
SERVICE ADVISOR
WHITEHORSE TRUCKS
03.2017 - 12.2019
- Multiple brands including Mercedes ,Freightliner, Fuso
- Maintain existing and new clients
- Manage customer through repair process
- Work with all internal partners to exceed
- Excede customer expectations
- Follow through all customer enquiries
- Meet all dealer standard requirements
SERVICE ADVISOR
PRESTIGE HINO TRUCKS
03.2016 - 12.2017
- Duties
- Build report with clients and promote business to new clients
- Update and document client through repair process
- Accurate quotations
- Team player
SERVICE ADVISOR
COFFEY FORD
03.2015 - 03.2016
- Explained amount for expected services and provided detailedanswers to customer queries
- Recommended additional, useful services to customers whichhelped increase overall sales
- Welcomed incoming individuals and ascertained needs byasking open-ended questions
- Contributed to business growth by confirming customersatisfaction with service and quality
- Handled telephone enquiries regarding appointments and workin process
- Supervised monetary transactions and changes whilecoordinating logistics to verify service dates
- Built long term relationships with clients throughout effectiveselling and dynamic response
Service Advisor
Booran Motors
05.2009 - 03.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Service Advisor
Graham Werner Toyota
03.2000 - 05.2009
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Workshop Manager
The Tyre Factory
02.1999 - 03.2000
Service Manager
Dandenong Hyundai
04.1997 - 01.1999
Service Manager
Tony White Motors
07.1995 - 04.1997
Service Advisor
President Ford
02.1990 - 06.1995
Ground Crewman & Mechanic
Airships Pacific
07.1987 - 12.1989
Apprentice Mechanic
Rapid Motors
01.1986 - 06.1987
Education
High School Diploma -
Frankston High School
Frankston, VIC12.1985
Skills
- HR Truck License
- Handling Customer Complaints
- Client Rapport-Building
- Workflow Management
- Operational Efficiency
- Training Junior Team Members
- Multitasking and Organization
- Warranty Claims Process Management
- Mechanical Aptitude
- Listening Skills
- Data Processing
- Microsoft Office
- Customer Retention Strategies
- Calm and Professional Under Pressure
Accomplishments
Finalist Toyota Service Advisor skill contest
Winner Hyundai Service Manager contest
Afl Football , motor sports , family , fishing & Golf
Enjoy Sports , outdoors and catching up with family and friends.
Timeline
Main Bartender
Cheeky Squire- AHL Group
12.2021 - Current
SERVICE ADVISOR
DONCASTER VOLVO
12.2019 - 06.2023
SERVICE ADVISOR
WHITEHORSE TRUCKS
03.2017 - 12.2019
SERVICE ADVISOR
PRESTIGE HINO TRUCKS
03.2016 - 12.2017
SERVICE ADVISOR
COFFEY FORD
03.2015 - 03.2016
Service Advisor
Booran Motors
05.2009 - 03.2015
Service Advisor
Graham Werner Toyota
03.2000 - 05.2009
Workshop Manager
The Tyre Factory
02.1999 - 03.2000
Service Manager
Dandenong Hyundai
04.1997 - 01.1999
Service Manager
Tony White Motors
07.1995 - 04.1997
Service Advisor
President Ford
02.1990 - 06.1995
Ground Crewman & Mechanic
Airships Pacific
07.1987 - 12.1989
Apprentice Mechanic
Rapid Motors
01.1986 - 06.1987
High School Diploma -
Frankston High School
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