- Music
- Cooking
- Gardening
- Baking
- Content Creation
Chrislyn Hamilton
Alkimos,WA
Summary
Versatile and highly organised professional with a diverse background spanning government, technical support, and retail leadership. Proven track record in managing complex client inquiries, technical troubleshooting, and team mentorship while maintaining strict data integrity and policy compliance. Adept at navigating high-pressure environments with a focus on delivering exceptional service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Receptionist
Joondalup Entertainers Theatre School
Joondalup, WA
07.2024 - Current
- Provided a warm and professional first point of contact for students, parents, and instructors in a high-energy performing arts environment.
- Managed term registrations, trial classes, and studio timetables, ensuring all student records were accurate and up to date.
- Processed term fees, costume payments, and ticket sales for performances, maintaining accurate daily reconciliations.
- Coordinated vital updates between teaching staff and families regarding rehearsals, venue changes, and upcoming show dates.
- Supervised the waiting area and studio facilities to ensure a safe, organized, and welcoming space for students of all ages.
Call Centre Operator
JIm's Group PTY LTD
Perth, WA
08.2025 - 03.2026
- Managed inbound inquiries for 50+ divisions (Mowing, Cleaning, Antennas, etc.) via phone and digital channels.
- Accurately routed customer requests to the correct local franchisees using the internal CRM system.
- Explained the Jim's quoting process, managing expectations that local experts provide custom pricing based on specific job needs.
- Acted as the first point of contact for service inquiries, ensuring customers were matched with the right specialist for their specific issue.
- Maintained high standards of data entry to ensure franchisees received detailed and accurate job descriptions for their quotes.
Receptionist
Beautiful Beginnings - 3D Ultrasound Studio Joondalup
Joondalup, WA
05.2025 - 08.2025
- Provided a warm, supportive first point of contact for expectant parents, ensuring a relaxed and memorable environment for elective imaging sessions.
- Managed a complex booking system for 3D/4D scans, gender reveals, and diagnostic appointments, ensuring a seamless flow for the Ultrasound Techs/Sonographers.
- Handled sensitive patient information and medical records with strict confidentiality and high attention to detail.
- Promoted and processed sales for studio products, including heartbeat keepsakes, digital image packages, and gift vouchers.
- Maintained a clean, welcoming, and high-standard clinical environment to ensure the comfort of families and guests.
Assistant Manager
Lowes-Manhattan PTY LTD
Mirrabooka, WA
05.2023 - 07.2024
- Led and mentored a team of 10+ staff members, coordinating rosters and providing on-the-floor training to ensure high service standards.
- Drove store performance by monitoring daily sales targets and KPIs, implementing strategies to increase average transaction value.
- Managed high-volume stock deliveries and seasonal inventory transitions, with a focus on high-pressure schoolwear periods.
- Oversaw store layouts and promotional displays to ensure alignment with national brand standards and marketing campaigns.
- Handled daily banking, store security, and OH&S requirements to maintain a safe and profitable retail environment.
Customer Service Officer
Department of Communities
Mirrabooka, WA
01.2022 - 11.2022
- Acted as the primary point of contact for diverse and often vulnerable clients, utilizing high-level de-escalation and empathy to manage sensitive situations.
- Processed complex applications for housing and community support services in strict accordance with government departmental guidelines and state legislation.
- Coordinated with internal departments and external service providers to ensure clients were connected with the appropriate social and financial support.
- Maintained high-integrity data entry and detailed case notes within government CRM systems, ensuring total confidentiality and FOI (Freedom of Information) compliance.
- Navigated bureaucratic processes to provide timely solutions for clients in emergency or high-pressure circumstances.
Technical Support Representative
IINET, Subiaco
Subiaco, WA
11.2014 - 06.2015
- Diagnosed and resolved complex internet and VoIP connectivity issues across NBN, ADSL, and Cable technologies.
- Simplified complex technical jargon into easy-to-understand instructions for customers of all technical abilities.
- Guided customers through the remote setup and optimization of modems, routers, and Wi-Fi extenders to ensure peak performance.
- Consistently met high-volume KPIs including First Call Resolution (FCR) and Average Handle Time (AHT) while maintaining top-tier customer satisfaction scores.
- Identified and reported regional outages and infrastructure faults, liaising with wholesalers like NBN Co to coordinate repairs.
Crew Trainer
McDonald's
Redcliffe, QLD
11.2010 - 11.2013
- Led the onboarding and training of new crew members across all stations (Front Counter, Kitchen, and Drive-Thru) using the McDonald’s "me-Learning" and "SOC" (Station Observation Checklist) systems.
- Acted as a role model for Quality, Service, and Cleanliness (QSC) standards, ensuring all food and service met strict gold-standard requirements during high-pressure shifts.
- Provided real-time, constructive feedback to team members to improve speed of service and order accuracy.
- Enforced rigorous food safety, hygiene, and workplace health and safety (WHS) protocols to maintain a safe environment for staff and customers.
- Assisted management in hit targets for "KVS" (Kitchen Video System) times and drive-thru efficiency during peak "rush" periods.
Education
Certificate 3 in Retail
TAFE Queensland
QLD09-2011
High School Diploma -
Redcliffe State High School
Redcliffe, QLD12-2008
Skills
- Organisation skills
- Time management
- Telephone skills
- Data entry
- Customer support
- Complaint handling
- Customer focus
- Customer service
- Employee training
- Cash handling
Interests
Timeline
Call Centre Operator
JIm's Group PTY LTD
08.2025 - 03.2026
Receptionist
Beautiful Beginnings - 3D Ultrasound Studio Joondalup
05.2025 - 08.2025
Receptionist
Joondalup Entertainers Theatre School
07.2024 - Current
Assistant Manager
Lowes-Manhattan PTY LTD
05.2023 - 07.2024
Customer Service Officer
Department of Communities
01.2022 - 11.2022
Technical Support Representative
IINET, Subiaco
11.2014 - 06.2015
Crew Trainer
McDonald's
11.2010 - 11.2013
Certificate 3 in Retail
TAFE Queensland
High School Diploma -
Redcliffe State High School