Christian Fay

• Provided empathetic and tailored phone support to elderly clients, assisting them in selecting and ordering assistive equipment to enhance their independence and quality of life.
• Processed and managed equipment orders efficiently using internal systems, ensuring accurate data entry and timely delivery.
• Resolved customer inquiries and issues with patience and clarity, maintaining a high standard of customer satisfaction and care.
• Communicated complex product information in a clear and respectful manner, adapting communication style to suit client needs.
• Collaborated with internal departments to track orders and follow up on client concerns, ensuring seamless service delivery.

• Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
• Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
• Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
• Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
• Stocked aircraft cabins with necessary equipment and supplies.
• Worked flexible hours across night, weekend, and holiday shifts.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Scanned shelves and product cases to locate expired, outdated and spoiled items.
• Maintained clean, neat and professional entrances.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Unloaded arriving product stock and moved to store display areas.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Picked quality and accurate items for daily customer orders.

• Directed ticket holders to seats and facility locations.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided information about current and future events at facility.
• Reviewed tickets for authenticity and applicability to particular event.

. Stocked clothing and other merchandise such as shoes, suits, t-shirts, jeans, shorts, ties, etc.

. Arranged these products in their sizes, from lowest to highest on racks in a stock room.

. Unpacked stock products that were sent into stock room.

. General daily cleaning duties such as sweeping and cleaning the stock room and bin duties. In addition i also monitored all products were in good condition for stock in shop.