Christian Pio
Mt Druitt ,NSW
Summary
Caring and empathetic Support Worker with just over 2 years of experience providing therapeutic support for teenagers with disabilities. This role requires me to improve client lives through high-quality support. I am inspired to help others and driven to apply unfailing work ethic to meet objectives. Hard working and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Lifestyle Solutions
04.2022 - Current
- Developed and maintained strong relationships with community resources for successful referrals.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness..
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Participated in professional development and training opportunities to enhance clinical skills.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Customer Service Phone Representative
AMP Bank
08.2019 - 03.2021
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
- Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and updated databases to handle customer data.
- Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.
Education
High School Diploma -
Colyton High School
St. Mary's, NSW10.2017
Skills
- Skill Development
- Cleaning and sanitizing
- Patient support
- Daily living assistance
- Case Documentation
- Professional boundaries
- Documentation abilities
- Administrative Management
- Multitasking
- Friendly, Positive Attitude
- Task Prioritization
- Quick to adapt and fast learner
Certification
First Aid Certificate -HLTAID003 Provide first aid
HLTAID002 Provide basic emergency life support
HLTAID001 Provide cardiopulmonary resuscitation
FIRSTAIDPRO - [06.04.21 to 05.04.24]
West tiger NRLW Athlete
I play Rugby league for Wests Tigers NRLW team, which is what i am most passionate about. Rugby league has taught me the importance of , respect, teamwork, communication and discipline- 4 values I try to live by in my day to day life.
Referees
Mary Latu- (House Manager) Lifestylesolutions
0417196365
Jess Bygate - Wests Tigers Womens Manager
0406596923
Timeline
Support Worker
Lifestyle Solutions
04.2022 - Current
Customer Service Phone Representative
AMP Bank
08.2019 - 03.2021
High School Diploma -
Colyton High School
First Aid Certificate -HLTAID003 Provide first aid
HLTAID002 Provide basic emergency life support
HLTAID001 Provide cardiopulmonary resuscitation
FIRSTAIDPRO - [06.04.21 to 05.04.24]
Similar Profiles
Emma MissonEmma Misson
Practice Leader in Disability Support at Lifestyle SolutionsPractice Leader in Disability Support at Lifestyle Solutions
Annette GazzardAnnette Gazzard
Support Worker at Lifestyle SolutionsSupport Worker at Lifestyle Solutions
Theola SionetamaTheola Sionetama
Therapeutic Support Worker at Lifestyle SolutionsTherapeutic Support Worker at Lifestyle Solutions