CHRISTIAN STEFANI
Sydney,Australia
Summary
Motivated and dedicated student actively pursuing a Bachelor of Business, showcasing unwavering commitment to academic excellence and personal growth. My goal is to leverage both classroom knowledge and hands-on experiences to make meaningful contributions to a dynamic team and organisation. As a proactive learner with exceptional time management skills, I adeptly balance academic demands while thriving in a professional work environment. I am confident that my drive for Sales and Service make me an asset to any team or organisation. I am eager to contribute my skills and make a significant impact to a new endeavour.
Overview
7
7
years of professional experience
Work History
Personal Banking Advisor
Westpac Banking Corporation
02.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with loan applications, navigating the approval process and securing favourable terms for borrowers.
- Fostered positive working environment through open communication channels among team members.
Sales Representative
YD Australia
03.2023 - 03.2024
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Proactively reached out to both new and existing customers, articulating and emphasizing the key benefits of the products offered
- Conducted product demonstrations to showcase features, strategically aligning them with customer needs for a tailored and effective presentation
- Effectively presented a comprehensive array of products and services to both prospective and existing customers, adeptly addressing and fulfilling their specific needs
- Fostered and nurtured essential customer relationships, playing a pivotal role in driving increased sales
- Innovatively crafted and implemented personalized sales techniques, resulting in successful selling and upselling of services to both new and existing clients
- Meticulously executed daily recovery tasks to uphold cleanliness and orderliness, ensuring optimal productivity in the designated areas.
MSC & Sales Representative
Club Lime
09.2021 - 08.2023
- Proficiently operated a telephone switchboard to disseminate information, record messages, and efficiently forward calls as needed
- Warmly greeted gym members and visitors, offering a friendly welcome, and provided precise information regarding available programs and activities
- Efficiently scheduled personal training sessions and consistently maintained and updated appointment calendars
- Diligently cleaned and sterilized gym equipment at regular intervals during shifts, effectively reducing the presence of harmful bacteria
- Successfully scheduled appointments while diligently maintaining and updating appointment calendars.
Sports Coach
Newington College
12.2020 - 01.2023
- Serve as a coach for youth football and basketball, imparting valuable knowledge and demonstrating new skills to the younger players
- Collaborated seamlessly with fellow coaches to foster a cohesive team environment, actively contributing to the creation of drills and thorough preparation for practices
- Fostered a positive and inclusive team culture, emphasizing sportsmanship and fair play
- Organized and managed team logistics for matches, ensuring a smooth and efficient game day experience.
Shop Assistant
Concord Golf Club
01.2017 - 11.2021
- Contributed to the efficient operation of the pro-shop by actively engaging with customers, selling equipment, and facilitating member bookings for playing times
- Demonstrated strong interpersonal skills and product knowledge to enhance the overall customer experience
- Ensured the optimal functioning of the pro-shop by meticulously maintaining cleanliness, managing equipment upkeep, and actively participating in store closure procedures
- Played a key role in creating a well-organized and welcoming environment for customers
- Taking responsibility for the comprehensive maintenance of members' equipment, golf carts, and course facilities, ensuring their readiness for the unrestricted use of club members
- Prioritized attention to detail and efficiency to enhance the overall experience for club members.
Café All Rounder
Laissez Faire
12.2020 - 07.2021
- Processed customer transactions efficiently by accurately ringing up orders on the cash register, handling various payment methods including cash, credit cards
- Implemented a systematic stock rotation strategy for items and ingredients, ensuring optimal freshness and quality maintenance
- Delivered exceptional customer service by engaging with patrons in a friendly manner and proactively providing assistance to help them locate required items
- Addressed customer concerns promptly and effectively, providing precise and detailed information to ensure accurate resolution.
Education
Bachelor of Business -
University of Technology Sydney
Higher School Certificate -
Newington College
01.2020
Skills
- Product Management & Pricing
- Attention to detail
- Strong Communication & Interpersonal skills
- Excellent written and verbal communication skills
- Relationship Management
- Excellent collaboration skills
- Product Knowledge
- Cash Handling
- Customer Needs Assessment
- Teller experience
- Portfolio Management
- Exceptional customer service
References
Available on request
Timeline
Personal Banking Advisor
Westpac Banking Corporation
02.2024 - Current
Sales Representative
YD Australia
03.2023 - 03.2024
MSC & Sales Representative
Club Lime
09.2021 - 08.2023
Sports Coach
Newington College
12.2020 - 01.2023
Café All Rounder
Laissez Faire
12.2020 - 07.2021
Shop Assistant
Concord Golf Club
01.2017 - 11.2021
Bachelor of Business -
University of Technology Sydney
Higher School Certificate -
Newington College
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