Christine Crellin
Nicholson,VIC
Summary
After 2 decades of honing in on Hairdressing skills and studies Certificate IV in Community Services, I'm excited to apply expertise in interpersonal skills. As an Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Customer Banking Specialist
Lakes Entrance Commonwealth Bank
06.2023 - 05.2024
- Front line Customer Service, with a wide range of inquiries from products like everyday accounts, Term Deposits, Home Loans, Insurance, Travel and Business and services including, Credit Cards, Savings and Transactions, Financial Health Checks and Hardship supports
- Customer profile maintenance/updates with following government regulatory requirements while supporting customers in using digital banking of Comm Bank app/ Net Bank and also resolving customer complaints
- Opened new accounts and made changes to existing accounts.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Investigated and resolved account issues by offering applicable options to customers.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Referred customers to other banking departments for specialized services.
Youth Programs Officer
East Gippsland, Gippsland Youth Space Inc.
1 2022 - 05.2023
- Funding was available from 2020 Bush fire's and COVID 19 to support disadvantaged young people aged 12-25, to engage and connect within their community
- Collaborate to deliver youth programs in creating engagement and empower young people of East Gippsland
- Skills for time management, paperwork and program delivery
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior committee members, helping them develop their skills.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Supervised, directed collaborations with stakeholders.
- Developed and implemented strategic plans to meet organisational goals, ensuring alignment with company objectives.
- Negotiated programs with partners optimally, securing best deals for the organisation while maintaining excellent working relationships.
- Managed budgets effectively, prioritising resource allocation for maximum impact.
- Championed diversity initiatives within the department.
- Collected, arranged, and input information into database system.
- Gathered, organised and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
Self Employed Hairdresser
CC Hair Design
01.2011 - 12.2021
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Streamlined inventory management processes, reducing waste of supplies while ensuring availability of essential products for all stylists.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Maintained a clean and organised workstation, ensuring a comfortable and professional environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Become quite competent in multitasking, while working as a hairdresser, which has required me to think on my feet and problem solve
Qualified Hairdresser
Mirror Image
01.2008 - 01.2011
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Streamlined inventory management processes, reducing waste of supplies while ensuring availability of essential products for all stylists.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Maintained a clean and organised workstation, ensuring a comfortable and professional environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Become quite competent in multitasking, while working as a hairdresser, which has required me to think on my feet and problem solve
Golf Club Duty Manager
Lakes Entertainment Centre
01.2005 - 01.2008
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
- Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Solicited customer feedback to identify and improve on areas of weakness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Qualified Hairdresser
Steiner
01.2000 - 01.2004
- Voyager of the Sea/ Grandeur of the Seas
- Qualified hairdresser, Caribbean Seas
- Providing a tour of the spa area to promote services
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Streamlined inventory management processes, reducing waste of supplies while ensuring availability of essential products for all stylists.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Maintained a clean and organised workstation, ensuring a comfortable and professional environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Become quite competent in multitasking, while working as a hairdresser, which has required me to think on my feet and problem solve
Qualified Hairdresser
Mane Event Hairdressing
01.2000 - 01.2006
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Streamlined inventory management processes, reducing waste of supplies while ensuring availability of essential products for all stylists.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Maintained a clean and organised workstation, ensuring a comfortable and professional environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Become quite competent in multitasking, while working as a hairdresser, which has required me to think on my feet and problem solve
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Hairdressing Apprenticeship -
Mane Event Elsternwick
11.1996 - 04.1999
Hairdressing Theory Studies - undefined
Victorian University of Technology
undefined
Certificate IV in Hospitality and Supervision Safe Food Handling
undefined
Mental Health First Aid
undefined
First Aid
undefined
NDIS Worker Screening
undefined
Certificate IV in Community Services
Skills
Work Coordination
Strategic Planning
Community Relations
Time Management
Organisational Skills
Innovation and Creativity
Multitasking Abilities
Decision- Making
References
- Lauren Barlow, Lakes Entrance, Commonwealth Bank Manager, 0417 576 461
- Ravi Kohli, Tas/ Vic Area, Commonwealth Bank Manager, 0455 097 777
- Tony Willacy, Gippsland Spaces Inc. Team Supervisor, 0419 999 633
Timeline
Customer Banking Specialist
Lakes Entrance Commonwealth Bank
06.2023 - 05.2024
Self Employed Hairdresser
CC Hair Design
01.2011 - 12.2021
Qualified Hairdresser
Mirror Image
01.2008 - 01.2011
Golf Club Duty Manager
Lakes Entertainment Centre
01.2005 - 01.2008
Qualified Hairdresser
Steiner
01.2000 - 01.2004
Qualified Hairdresser
Mane Event Hairdressing
01.2000 - 01.2006
Hairdressing Apprenticeship -
Mane Event Elsternwick
11.1996 - 04.1999
Youth Programs Officer
East Gippsland, Gippsland Youth Space Inc.
1 2022 - 05.2023
Hairdressing Theory Studies - undefined
Victorian University of Technology
undefined
Certificate IV in Hospitality and Supervision Safe Food Handling
undefined
Mental Health First Aid
undefined
First Aid
undefined
NDIS Worker Screening
undefined
Certificate IV in Community Services
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