CHRISTOPHER RAYNER
Maroochydore,Qld
Summary
Dynamic and enthusiastic professional with a strong passion for business operations and a keen curiosity about their inner workings. A cohesive team is the cornerstone of success, where each member\'s contribution is vital to achieving collective goals. Recognized for building rapport swiftly and fostering positive relationships that enhance collaboration and drive results. Committed to leveraging strengths to contribute effectively in a team-oriented environment.
Overview
25
25
years of professional experience
Work History
Bank Manager
Westpac
11.2021 - 05.2025
- Conducted coaching sessions with team members to enhance performance.
- Demonstrated expertise in balance sheet analysis.
- Demonstrated expertise in applying the Customer First Operating Rhythm.
- Consistently met and exceeded KPIs, securing highest possible bonuses.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Personal Banker: Specialist
Westpac
01.2019 - 10.2021
- Lead a Multi-site Branch through digital technology and other communication methods
- Supported to lead Multi-site Branch’s when the Bank Manager was on leave
- Focus on team-based score cards by motivating and creating awareness with the wider team to achieve results
- Working with the People Leader to hold a level of compliance and passing and audits with high level results
- Daily Rhythm with HFM’s and Multisite staff
- Coached and developed multiple staff
Bank Manager (On Secondment)
Westpac
09.2017 - 12.2018
- Fervent about Coaching and Development
- Leading and motivating a team to achieve results
- Understanding of balance sheets
- Use of the leadership star in day-to-day activities
- Understanding of compliance requirements and CSA
Personal Banker: Premium/Business
Westpac
01.2011 - 09.2017
- Coaching and development of both business driven and the benefits of doing so
- Public speaking and sales seminars (with up to 30+ customers)
- Hosting and participating in meetings and the benefits that go with this
Banking Service Rep.
Westpac
09.2009 - 01.2011
- Lending knowledge and understanding
- Loan contract Sign Up’s
- Experience with Westpac systems
- Bankers Undertakings
- Broad range of servicing customer skill
- Needs based sales techniques
CSR 2
Westpac
03.2008 - 09.2009
Teller
Westpac
09.2007 - 03.2008
Manager
McDonalds
02.2000 - 08.2007
- Ability to multitask and manage many different situations in a high-pressure environment, including delegating tasks and coordinating groups of up to 30 staff to achieve both personal shift goals, and restaurant goals.
- Extensive experience in training other staff and the patience and understanding to go with it
Education
Software Development - undefined
Yeronga Institute of TAFE
CERT 3 - Retail Supervision
McDonalds Training Australia
Future Leader Program - undefined
Westpac Banking Corporation
01.2019
Skills
- Robust computer skills and very quick to adapt to new systems
- Driving balance sheets & results which come from that
- Coaching conversation & development skills
- A stimulated and energetic individual
- Demonstrates ability to work with & motivate others to achieve goals
- Strong organisational, interpersonal, & communication skills
- Friendly & welcoming appearance that always has a smile
Awards
Westpac, Quartey Star Award 2021 – Ethical, Service Star 2020 – Outstanding Service, Quarterly Star Award 2019 – Outstanding Service, Westpac Group’s National Star Award Winner 2018 – Business Banking Champion, 1 half Star Award 2017, 2 quarterly x Star Award 2017, Local Hero Award for 2011 – Outstanding Service, Local Hero Award for 2009 – Outstanding Service, McDonalds Australia, Manager of the Month awards – Multiple times for running in budget and achieving store targets., Manager of the Quarter -2004 (first term, and fourth term), Manager of the Year – 2004
Community Service
MADEC, I was invited to the national Star Awards held in Fiji for the Westpac Group. This Award is reserved for The Group’s select employees which I was selected. I was nominated for displaying the values of the organization, and whilst there I was awarded Business Bank Champion across all the brands of The Group., I have worked with a company called MADEC which provides Farming education and employment. Providing banking seminars onsite or at a venue & discussing how Westpac can support them., I have been Invited to the Super Stars as the Regional Manager’s Choice. (Sharyn Rice) A great night awarded by Westpac being recognised as a standout amongst my peers for living the Values and going the extra mile., I have worked at the Noosa food and Wine festival and chatted with the public, collecting donations and being the face of Westpac, I have worked at the Paniyiri festival and helped to raise money for the Greek community. This was a great experience at a very fast pace!, I have raised money for the Royal Brisbane Charity Gala Dinner, attending the event on behalf of Westpac. This was one of my favorite events. Putting on a tuxedo and raising money for hospital equipment.
Timeline
Bank Manager
Westpac
11.2021 - 05.2025
Personal Banker: Specialist
Westpac
01.2019 - 10.2021
Bank Manager (On Secondment)
Westpac
09.2017 - 12.2018
Personal Banker: Premium/Business
Westpac
01.2011 - 09.2017
Banking Service Rep.
Westpac
09.2009 - 01.2011
CSR 2
Westpac
03.2008 - 09.2009
Teller
Westpac
09.2007 - 03.2008
Manager
McDonalds
02.2000 - 08.2007
Software Development - undefined
Yeronga Institute of TAFE
CERT 3 - Retail Supervision
McDonalds Training Australia
Future Leader Program - undefined
Westpac Banking Corporation