COURTNEY STONE
Liverpool,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Attendant
Lockies Hotel
Leppington, NSW
01.2024 - Current
- Managed stock control and cash handling to optimize inventory accuracy and financial reporting.
- Prepared and served alcoholic and non-alcoholic beverages, ensuring compliance with safety standards.
- Maintained cleanliness of workplace environment and equipment to uphold health regulations.
- Executed opening and closing procedures for operational efficiency.
- Monitored PPE usage and OHS compliance to promote a safe work environment.
- Provided attentive gaming attendant services to enhance customer experience.
Delivery Support Officer
Jemena Gas service
Greystains, NSW
01.2023 - 01.2024
- Executed cleaning protocols for workplace environments and equipment to maintain safety standards.
- Conducted staff training sessions to enhance skills and ensure compliance with OHS regulations.
- Managed PPE distribution and adherence to occupational health and safety requirements.
- Utilized Systems Applications and Products (SAP) for efficient data management and reporting.
- Performed gas meter installations, maintenance, and operational checks to ensure functionality.
- Coordinated traffic control measures to ensure safe worksite navigation.
- Operated breathing apparatus during emergency situations to safeguard personnel.
- Handled customer interactions and resolved complaints effectively to uphold service quality.
Bartender
Moorebank Sports Club
Moorebank, NSW
01.2021 - 01.2022
- Executed cash handling procedures with accuracy and efficiency.
- Created intricate latte art to enhance customer experience.
- Qualified in operation of professional coffee machines for optimal beverage preparation.
- Maintained cleanliness of workplace environment and equipment to ensure safety standards.
- Managed stock levels to prevent shortages and optimize inventory flow.
- Served food and alcoholic beverages in compliance with health regulations.
- Performed opening and closing procedures to maintain operational readiness.
- Trained staff on workplace policies, PPE, and OHS requirements.
Barista
Le Grove Cafe (Cafe)
Warwick Farm, NSW
01.2021 - 01.2021
- Executed cash handling procedures with precision and accuracy.
- Demonstrated expertise in latte art to enhance customer experience.
- Operated professional coffee machines to produce high-quality beverages.
- Maintained cleanliness of workplace environment and equipment for safety standards.
- Managed stock levels efficiently to ensure product availability.
- Served food and beverages promptly to uphold service quality.
- Adhered to PPE and OHS regulations to promote a safe work environment.
Barista
Gloria Jeans (Coffee Shop)
Casula, NSW
01.2020 - 01.2020
- Executed cash handling procedures to ensure accuracy and security.
- Trained staff in proper use of professional coffee machines.
- Created intricate latte art to enhance customer experience.
- Managed stock levels to maintain optimal inventory control.
- Served food and beverages efficiently, ensuring high-quality service.
- Maintained cleanliness of workplace environment and equipment.
- Conducted opening and closing procedures to uphold operational standards.
- Implemented PPE and OHS protocols to promote a safe working environment.
Bartender
Hunts Hotel and Function Centre
Casula, NSW
01.2020 - 01.2020
- Managed bar maintenance to ensure operational efficiency and cleanliness.
- Handled cash transactions accurately, maintaining proper financial records.
- Executed stock control and management to optimize inventory levels.
- Provided exceptional cocktail service to enhance customer experience.
- Prepared and served non-alcoholic beverages in a timely manner.
- Maintained cleanliness of workplace environment and equipment for safety compliance.
- Adhered to PPE and OHS standards to promote safe working conditions.
Customer Service Manager
Mcdonald’s
Hoxton Park, NSW
01.2017 - 01.2020
- Managed cash handling processes to ensure accurate transactions.
- Prepared and served food alongside coffee and non-alcoholic beverages.
- Maintained cleanliness of equipment and workplace for optimal safety.
- Oversaw stock control and management to reduce waste and enhance inventory efficiency.
- Trained staff on operational procedures and safety protocols.
- Addressed customer complaints to improve service quality.
- Executed PPE and OHS compliance measures to uphold workplace safety standards.
Education
Certificate 3 - Hospitality
Tafe NSW Campbelltown
Campbelltown, NSW01-2020
High School Diploma -
Liverpool Girls High School
Liverpool10-2019
Skills
- Customer service and support
- Complaint resolution
- Attention to detail
- Effective communication
- Problem solving
- Office management
- Task prioritization
- Database management
Certification
- RCG/RSA
- HSC
- Work Health and Safety ( WHS )
- Class C Drivers Licence
- Completed Hospitality Certificate III
- Certificate III in gas industry and operations
- First aid
- Fire-warden
References
- Tam, Nguyen, Jemena
- Bec, Campbell, Lockies Hotel Manager, 0416461207
- Kristy, Yip, Scheduling Manager CRM & restoration, 0439269286
- Liv, Probert, Personal, 0424040872
Hobbies and Interests
Reading, Gaming, Fishing, Boating, Sketching / Art and Interior designing, Scuba diving
References
References available upon request.
Timeline
Bar Attendant
Lockies Hotel
01.2024 - Current
Delivery Support Officer
Jemena Gas service
01.2023 - 01.2024
Bartender
Moorebank Sports Club
01.2021 - 01.2022
Barista
Le Grove Cafe (Cafe)
01.2021 - 01.2021
Barista
Gloria Jeans (Coffee Shop)
01.2020 - 01.2020
Bartender
Hunts Hotel and Function Centre
01.2020 - 01.2020
Customer Service Manager
Mcdonald’s
01.2017 - 01.2020
Certificate 3 - Hospitality
Tafe NSW Campbelltown
High School Diploma -
Liverpool Girls High School
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