Chuming Zhang
Melbourne
Summary
Detail-oriented data analyst with knowledge of data cleansing, data mining and business requirements analysis. Good at understanding customer requirements and translating them into actionable project plans. Meet needs in a team environment, work diligently, and have strong communication and task management.
Overview
7
7
years of professional experience
Work History
Supervisor
Acmé De La Vie
10.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Senior Sales Assistant
Acmé De La Vie
04.2023 - 10.2023
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
Casual Sales Assistant
Acmé De La Vie
11.2022 - 04.2023
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Boosted sales through effective upselling techniques and deep knowledge of product features.
- Processed transactions accurately and efficiently, reducing wait times and enhancing overall customer experience.
Developer Intern
Joyful Fashionista
07.2022 - 11.2022
- Wrote clean, clear and well-tested code for various projects.
- Partnered with client to learn best practices in software design.
- Collaborated with other developers to identify and alleviate number of bugs and errors in software.
- Wrote technical documentation for new software in development.
Developer Intern
Canberra Hospital
02.2022 - 06.2022
- Created decision support tool to assist clinicians caring for patients with heart failure.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Designed user interface to meet client specifications and content management system.
Chinese Language Tutor
Wukong EDU
07.2020 - 09.2020
- Provide cross-cultural communication and instruction designed to accelerate students' academic and language skills.
- Assist students to better understand instructional content.
- Provide standards-based, intensive literacy and language program.
Management Trainee
BM Latrobe House
02.2019 - 03.2020
- Provided service and assistance to student groups in a friendly and engaging manner.
- Establishes open and professional relationships with team members, fosters communication, and resolves issues and conflicts quickly.
- Assumed management responsibility in the absence of the manager.
- Assisted established managers with oversight and process improvement strategies.
Chairman of Student Union
DALIANJIAOTONG University
06.2017 - 06.2018
- Learned new skills in media operations and applied them to daily tasks to increase efficiency and productivity.
- Demonstrates respect, friendliness and willingness to help when needed.
- Used critical thinking to solve technical problems, evaluate solutions and make decisions.
Education
Master of Computer Science - Data Science
Australian National University
Canberra, ACT06.2023
Bachelor of Accounting - Accounting
Latrobe University
Melbourne, VIC11.2020
Skills
- Data Analysis
- Complex Problem-Solving
- Customer Communication
- Critical Thinking
- Flexible and Adaptable
- Teamwork and Collaboration
- Efficient and attention to details
- Leadership and team player
- Customer Satisfaction
- Creative Design
- Process Improvement
- Strategic Planning
Technical skills
Intermediate coding: Python/ Java/ Dart/ C++
Data Analysis: SQL, R, Tableau
Interests
Dance- Choreography, Hip Pop, Chinese classical dance, jazz dance
Painting
Art Design
Timeline
Supervisor
Acmé De La Vie
10.2023 - Current
Senior Sales Assistant
Acmé De La Vie
04.2023 - 10.2023
Casual Sales Assistant
Acmé De La Vie
11.2022 - 04.2023
Developer Intern
Joyful Fashionista
07.2022 - 11.2022
Developer Intern
Canberra Hospital
02.2022 - 06.2022
Chinese Language Tutor
Wukong EDU
07.2020 - 09.2020
Management Trainee
BM Latrobe House
02.2019 - 03.2020
Chairman of Student Union
DALIANJIAOTONG University
06.2017 - 06.2018
Master of Computer Science - Data Science
Australian National University
Bachelor of Accounting - Accounting
Latrobe University
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