Ciara O'Higgins
Cleveland,QLD
Summary
Diligent and detail-oriented customer service professional with extensive knowledge in office operations and client support. Adept at coordinating tasks in fast-paced environments and providing tailored services to meet client needs. Recognised for driving team and individual success, contributing positively to business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist l Dermal l Laser Technician
Carey Excavation Services
01.2023 - Current
- Liaised with director, and with accountant on director’s behalf, preparing and submitting invoices
- Managed emails, paperwork, and maintained receipts
- Executed payment of invoices and conducted payroll processes.
Receptionist | Dermal | Laser Technician
Image by Laser
10.2019 - 05.2021
- Management of customer databases, including collation, entry and retrieval of client information
- Managed documentation workflow, efficiently handling client records, and confidential information
- Handling queries and booking coordination
- Cash handling and banking procedures
- Dermal/Laser Technician duties; treatments, consultations, sales
- Upheld Image by Laser standards and compliance.
Receptionist | Dermal | Laser Technician
Laser Clinics Australia
11.2013 - 04.2019
- Oversaw client management systems and issue resolution
- Addressed inquiries, confirmed bookings, handled financial transactions and banking activities
- Performed skin/laser treatments, consultations and sales, maintained high service and compliance.
Education
Tafe Cert IV -
Accounting & Book-keeping
06-2024
ITEC/FETEC Level 6 Diploma -
QQI
01.2012
High School -
Ard Scoil Mhuire
01.2009
Skills
- Client Management and Relations
- Client Database Management
- Client File Management
- Administrative Support
- Document Preparation and Management
- Calendar Management l Appointment Booking
- Verbal and written communication
- Banking and Basic Accounting
- Security and confidentiality understanding
- Problem Identification and Resolution
- Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel) as well as role-specific applications
- Familiar with accounting software Xero, Data entry, scheduling
- Proficient with various digital communication platforms, proficient in leveraging social media platforms for promotions, customer engagement and addressing customer service inquiries
Key Skills Attributes
- First class customer service skills; responds to enquiries, provides needs, and attends to concerns in a prompt and professional, yet approachable manner
- Evaluate arising issues, research and develop solutions to ensure accurate implementation and improve efficiency of workplace processes and operations
- Strong organisational and prioritisation skills; able to successfully complete simultaneous challenges with competing priorities within specified time frames and allotted resources
- Exceptional communication skills; able to provide engaging verbal discussions via phone, email, or in person
- Promotes the observance and practice of OHS, abides to organisational and operational principles, and adheres to relevant laws and ordinances
Professional Development
- Sales Map and Service Map, Select Training - Feb 2017
- Care Factor Customer Service, Select Training - Feb 2017
- Laser Safely Certificate, Laser Training Academy - 2015
- Class 4 Radiation Laser Licence, Queensland Health - 2015
- Candela Medical Grade, Candela - 2015
Summary Of Experience
- Administration, Carey Excavation Services, Jan 2023 - Current
- Receptionist l Dermal l Laser Technician, Image by Laser, June 2019 – May 2021
- Receptionist l Dermal l Laser Technician, Laser Clinics Australia, Nov 2013 – April 2019
References
Available Upon Request
Certification
· Sales Map and Service Map, Select Training
· Care Factor Customer Service, Select Training
· Laser Safely Certificate, Laser Training Academy
· Class 4 Radiation Laser Licence, Queensland Health
· Candela Medical Grade, Candela
References
References available upon request.
Timeline
Receptionist l Dermal l Laser Technician
Carey Excavation Services
01.2023 - Current
Receptionist | Dermal | Laser Technician
Image by Laser
10.2019 - 05.2021
Receptionist | Dermal | Laser Technician
Laser Clinics Australia
11.2013 - 04.2019
Tafe Cert IV -
Accounting & Book-keeping
ITEC/FETEC Level 6 Diploma -
QQI
High School -
Ard Scoil Mhuire
· Sales Map and Service Map, Select Training
· Care Factor Customer Service, Select Training
· Laser Safely Certificate, Laser Training Academy
· Class 4 Radiation Laser Licence, Queensland Health
· Candela Medical Grade, Candela
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