Melody (Yi-Wen) Huang
Sydney,NSW
Summary
Qualified Beauty Therapist, experienced in handling high-volume customer needs, quickly assessing each customer and offering recommendations. Skilled at customer service and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. self-motivated. Skillfully sells products and creates individualized, comprehensive plans for clients. Offering success in efficient administration and therapeutic care.
I am outgoing and friendly, successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service. Desires to leverage experience and training to support customer needs and enhance business success in service-based retail environment.
Overview
7
7
years of professional experience
Work History
Laser & Dermal Technician
Silk Laser Clinic
Northbridge, NSW
12.2023 - 03.2024
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Performed laser treatments in accordance with established protocols, including hair removal, skin rejuvenation and vascular lesions.
- Assessed patient's condition to determine best treatment strategy and developed individualized plans for each client.
- Monitored patients' progress during treatments and adjusted settings as needed.
- Provided post-treatment instructions to patients regarding follow-up care, including protection from sun exposure.
- Managed inventory of supplies related to laser therapy services, including disposables, gels, lotions, ensuring that adequate stock was available at all times.
- Ensured compliance with all relevant regulatory standards pertaining to the safe operation of laser equipment.
- Supported profitability by upselling products and services and processing sales.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Organized appointments with clients and managed a busy schedule of bookings.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
Brow Expert
Benefit Cosmetic (of LVMH Perfumes & Cosmetics Group Pty Ltd)
Sydney, NSW
06.2023 - Current
- Designed and shaped eyebrows and removed facial hair , with tweezers or wax.
- Brow Lamination and tinting services, including brow tint, lash tint.
- Beautified customers by performing facials and waxing (face only).
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Educated customers on aftercare procedures to preserve natural brows and lashes health and longevity of Brow Lamination.
- Recommended complementary products based on clients interests or items selected for purchase.
- Kept track of customer services and preferences for future reference and Scheduled client appointments.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Assisted receptionist by answering phones, scheduling appointments using internal software system.
- Greeted customers and handled payment processes before and after treatments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Applied makeup to achieve desired day-to-day and special event looks.
Business Development Manager/Interior Designer
Concrete Property Pty Ltd
Sydney, NSW
07.2017 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Liaised with channel partners to build business.
- Participated in industry and trade organizations to build industry and customer alliances.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
Education
Laser & Dermal Technician - Beauty Industry
Silk Laser Clinic
Northbridge, NSW01-2024
Interior Design/ Styling Essential - Interior Design
Coco Republic Design Schoolv
Alexandria07.2017
Licensing of Real Estate & Business Broking - Real Estate
Australian College Of Professionals
Sydney, NSW11.2009
Bachelor of Commerce - Marketing/Economic
Macquarie University
Sydney, NSW05.2005
Skills
- Client Advisory and Recommendations
- Verbal and Written Communication
- Color Scheme Coordination
- Visual Product Development
- 5 Stars Customer Service
- Decision Making
- Relationship Building
- Problem Solving and Detail-Oriented
- Time Management
- Team Recruiting and Onboarding
- Business Development
- Customer Portfolio Management
- Cross-Channel Marketing
- Team player
- Brand Marketing
- Project Management
- Market Trend Analysis
- Client Consultations
- Customer Complaint Resolution
- Identify customers' needs & able to deliver the tasks
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Taiwanese
Full Professional
Timeline
Laser & Dermal Technician
Silk Laser Clinic
12.2023 - 03.2024
Brow Expert
Benefit Cosmetic (of LVMH Perfumes & Cosmetics Group Pty Ltd)
06.2023 - Current
Business Development Manager/Interior Designer
Concrete Property Pty Ltd
07.2017 - Current
Laser & Dermal Technician - Beauty Industry
Silk Laser Clinic
Interior Design/ Styling Essential - Interior Design
Coco Republic Design Schoolv
Licensing of Real Estate & Business Broking - Real Estate
Australian College Of Professionals
Bachelor of Commerce - Marketing/Economic
Macquarie University
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