Ciara Szymanski
Sydney,NSW
Summary
Proven leader at World Gym Northern Beaches, enhancing member experiences and fostering a supportive gym community with front desk operations and customer service management. Skilled in social media management and group fitness instruction, demonstrating adaptability and exceptional customer service. Achieved significant improvements in staff training and member satisfaction, showcasing a creative and results-driven approach. On top of my extreme drive for Health and Fitness, I am highly passionate about art and creating new self-expressive projects as well as commissioning pieces for others! With my other passions including music, surfing, and football just to name a few, I believe I bring my passionate and vibrant energy wherever I go including my workplace which results in my inevitable growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gym Reception Manager / Group Fitness Coach
World Gym Northern Beaches
05.2022 - 02.2025
- Managing front desk administration duties of the gym inclusive of memberships, payments, filing, staff payroll, and many other general enquiries.
- Conducting stock replenishment, product ordering and invoicing for the supplement store, apparel merchandise, and the café.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service and creating an encouraging gym community that up lifts one another.
- Managing member complaints effectively, resolving issues professionally and compassionately to ensure positive experiences for members .
- Working in Sales - giving detailed facility tours and signing up members.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Conducting Group Fitness classes for members consisting of strength and HIIT based exercise.
- Participating in Social Media video advertisements working together with the marketing team weekly, as well as running the World Gym social media.
- Making coffees, smoothies, and other food handling duties in the café.
Gym Receptionist
Gfitness Freshwater
02.2022 - 02.2023
- Enhanced gym member experience by providing exceptional customer service at the front desk, providing gym facility tours and signing up members.
- Handled administration inclusive of incoming calls and emails professionally and efficiently, addressing inquiries, handling membership payments, and fitness service bookings.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Kept front desk and gym floor, clutter-free and orderly to present an attractive atmosphere and environment.
Before and After School Care Educator
Curl Curl North Primary School
02.2020 - 12.2021
- Created dynamic programs that combined both education and active fun for diverse groups of children.
- Consistently reported on children's progress through daily digital observations, highlighting their personal growth and suggesting opportunities for enhancement.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
Gaming Supervisor/Bartender/Hospitality Worker
Manly Leagues Club
07.2020 - 11.2021
- Overseeing gaming operations, supervising staff, writing daily reports, fixing machines, providing exceptional customer service to club members, cash handling and many other important duties.
- Demonstrated proficiency in several areas of hospitality such as bartending, managing food orders, preparing coffee beverages.
- Led the coordination of interactive promotional events like raffles and bingo.
Surf Instructor
Manly Surf School
11.2015 - 03.2020
- Delivered surf lessons to individuals ranging from youngsters to older adults, ensuring they learned the essentials of surfing while maintaining a fun and motivating environment throughout each session.
- Educated individuals on the importance of understanding various ocean conditions to minimize potential hazards while surfing.
Education
Certificate III - Health And Fitness
Australian Institute of Personal Trainers
Mona Vale, NSW07.2024
High School Diploma -
Freshwater Senior Campus
Sydney, NSW09.2019
Skills
- Exceptional Customer service skills
- Adaptability, Flexibility, and multitasking abilities
- Excellent Communication and Organisational skills
- Strength Functional Fitness Group Instruction
- Fitness Program development
- Professional Demeanor
- Reliable and Punctual
- Creative and Innovative capabilities
- Advanced music theory understanding
- Visual Art Creation
- Social media management experience
- Learn and develop mindset
Accomplishments
Cert III in Fitness
Surf Life Saving Bronze Medallion
AMEB Piano Grade 8 - High Distinction
Certification
Cert III in Fitness, Australian Institute of Personal Trainers
Working With Children Check
First Aid Certificate
Police Check
Level 2 Diabetes Training Certificate
RSA + RCG
Languages
German
Limited Working
Timeline
Gym Reception Manager / Group Fitness Coach
World Gym Northern Beaches
05.2022 - 02.2025
Gym Receptionist
Gfitness Freshwater
02.2022 - 02.2023
Gaming Supervisor/Bartender/Hospitality Worker
Manly Leagues Club
07.2020 - 11.2021
Before and After School Care Educator
Curl Curl North Primary School
02.2020 - 12.2021
Surf Instructor
Manly Surf School
11.2015 - 03.2020
Cert III in Fitness, Australian Institute of Personal Trainers
Working With Children Check
First Aid Certificate
Police Check
Level 2 Diabetes Training Certificate
RSA + RCG
Certificate III - Health And Fitness
Australian Institute of Personal Trainers
High School Diploma -
Freshwater Senior Campus
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