Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kate Williamson

Kate Williamson

Summary

Driven gym fitness manager with high quality experience in overseeing gym operations, programs and employees. Expert at coaching staff members, monitoring daily activities and managing facility member retention and KPI's. Outgoing and upbeat when interacting with customers and motivating team members to deliver stellar service.

Also a dedicated Group Fitness Instructor eager to contribute value to a client-focused team. Motivated and proactive with demonstrated success in promoting client progress and accountability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

2IC Manager: Reception and Group Fitness Manager

World Gym
11.2022 - Current
  • Working alongside state Operations Manager in the ongoing management of reception and cafe in accordance with operational practices, legislative regulations and industry guidelines.
  • Achieving cancellation, suspension overdue member and retail budgets - revising & training reception/sales staff on cancellation policies and procedures.
  • Preparing, performing and lodging monthly stocktakes. Processing all invoices and tracking monthly expenditure.
  • Staff rostering - Reception, Cafe and Sales team.
  • Collaboration and organization of club events and marketing strategies.
  • Investigating all incident reports and completing manager follow ups.
  • Overseeing a diverse range of group fitness classes to cater to members of all skills and capabilities.
  • Monitoring and maintaining feedback and attendance records for all classes. Providing training and making changes when necessary to instructors.
  • Developing a system for finding instructor substitutes or class covers when needed.
  • Maintaining a strong connection with over 30 instructors, being their first point of contact with any class queries, covers or issues.
  • Reviewing and creating our 7-Studio class Timetable each season to suit class popularity and instructor availability.

Group Fitness Instructor

World Gym
04.2023 - Current
  • Created and delivered Reformer classes and Functional Training classes (HIIT and Strength). Keeping high rapport and connections with all members, resulting in being the highest calibre fitness instructor in both the Reformer and Functional studio for the year.
  • Implemented new and creative exercise routines to keep participants motivated. Promoted fitness classes to boost gym attendance.
  • Established classes to effectively match skill and learning levels of all participants. Skilled in finding exercise modifications for injuries and limitations.

Receptionist and Sales Consultant

World Gym
02.2021 - 11.2022
  • Greeting all members, assisting with any queries or support within the facility. Building a strong rapport with all members in the facility.
  • Meeting monthly KPI's - Identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support.
  • Handling membership billing contracts, overdue, suspensions and cancellations
  • Cafe - making smoothies, juices and coffee whilst maintaining safe and clean workplace standards.

Disability support worker

Southern Cross Support Services
10.2020 - Current
  • Assisting with domestic tasks and chores such as shopping, menu planning, cooking, washing, toileting and cleaning
  • Helping with outings, social activities and other daily routines
  • Providing companionship and support to assist clients to develop their existing skills, abilities and confidence.

Full time sales assistant & step up manager

Best and Less Bundaberg
01.2016 - 01.2020
  • Step-up manager for over one year, knowledge and experience with; office duties, rosters and managing budgets, training and supervising staff, dealing with customer issues and complaints, meeting sale targets, opening and closing store, cashing draws and banking
  • Confident and positive attitude towards customer service
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Assisted in planning and implementing strategies to meet organizational goals.

Waitress and cash assistant

Spicy Tonight Bundaberg
01.2014 - 01.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.

Education

Bundaberg State High School

North Bundaberg State High School
(Graduated)
11.2017

Skills

  • Exceptional customer service and ability to work under high pressure
  • Strong leadership skills, work ethic and dependability
  • Engaging personality with ability to customize popular workout plans and class coordination
  • Membership retention, sales tracking and cost analysis and savings

Certification

  • First aid certificate
  • CPR certificate
  • Cert 3 in fitness
  • WG30 Functional Group Training
  • Reformer Exercise Instructor Training (18 hrs)

References

  • Ben Ackerman (Previous World Gym Bundaberg Owner 2017-2022) - 0411 267 375
  • Justin Bellas (World Gym Bundaberg and World Gym Burpengary Director) - 0452 433 442

Timeline

Group Fitness Instructor

World Gym
04.2023 - Current

2IC Manager: Reception and Group Fitness Manager

World Gym
11.2022 - Current

Receptionist and Sales Consultant

World Gym
02.2021 - 11.2022

Disability support worker

Southern Cross Support Services
10.2020 - Current

Full time sales assistant & step up manager

Best and Less Bundaberg
01.2016 - 01.2020

Waitress and cash assistant

Spicy Tonight Bundaberg
01.2014 - 01.2016

Bundaberg State High School

North Bundaberg State High School

Similar Profiles

CREATE PROFILE
Kate Williamson