Cinata Strickland
Customer Service Consultant
Plumpton Nsw,Australia
Summary
Dynamic Customer Service Officer with expertise in call center operations and problem-solving. Committed to enhancing customer satisfaction through effective communication and knowledgeable support. Accomplished Warehouse Supervisor with a proven track record in optimizing operations and fostering team collaboration. Recognized for enhancing safety protocols and managing shipping logistics to drive efficiency and meet performance targets.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Legend Corp
Seven Hills
02.2022 - 09.2025
- Communicated information to customers about product quality, value and style.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Supervisor
Flexicon Australia
Minto
10.2017 - 11.2021
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Generated warehouse shipping documents, packing lists and invoices.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Retail Store Manager
Specialty Fashion Group
Mount Druitt
05.2013 - 08.2017
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Increased store sales by cross-selling complementary items.
Warehouse Assistant
Cerebos Greggs
Seven Hills
09.2009 - 10.2012
- Used handheld scanners for warehouse management system compliance.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated warehouse management software to update order statuses and inventory levels.
- Labeled boxes and placed in outbound collection areas.
Education
High School Diploma -
SDA High Scool
North Strathfield, NSW11-1984
Skills
- Documentation and reporting
- Information security
- Call center operations
- Inbound & outbound Sales
- Customer support
- Technical support
- Data entry
- Account investigation
- Employee development
- Complaint handling
- Delivery tracking & Trace
- CRM software (Salesforce & SAP)
Timeline
Customer Service Officer
Legend Corp
02.2022 - 09.2025
Warehouse Supervisor
Flexicon Australia
10.2017 - 11.2021
Retail Store Manager
Specialty Fashion Group
05.2013 - 08.2017
Warehouse Assistant
Cerebos Greggs
09.2009 - 10.2012
High School Diploma -
SDA High Scool