Cindy Cormack
Bargara,Qld
Summary
I am a customer-motivated Hairdresser with approximately 30 years of experience working with a diverse client base whilst also embracing cutting-edge hairdressing techniques and products. I have many creative hairdressing and retail sales skills specializing in a vast array of hair and beauty products. I also have an extremely happy and positive attitude and always enjoy new challenges put before me.
Overview
32
32
years of professional experience
Work History
Senior Hairdresser
Lace Hair Styling
12.2020 - Current
- Maintained regular client list and successfully handled walk-in customers.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Increased revenue through effective customer service and inventory management.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Collaborated with team members to create innovative hairstyles for fashion shows and photoshoots, showcasing the salon''s talent and creativity.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Styled hair, makeup and nails for customers for special events and occasions.
Home / Mobile Hairdresser
Myself
01.2012 - Current
- Developed creative techniques to provide clients with latest hairstyles.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Built long-lasting relationships with clients by offering attentive service and consistently delivering high-quality results.
- Streamlined appointment scheduling process to improve efficiency and accommodate more clients per day.
- Acquired new clients through word-of-mouth referrals from satisfied customers and promotional offers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased repeat clientele through exceptional customer service and attention to individual needs.
Retail Assistant / Senior Hairdresser
Beauty Fixation
06.2005 - 03.2012
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Retail Manager
Price Attack Paradise Centre
04.2003 - 03.2005
- Controlled store inventory and reviewed cash handling and operations reports.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Assisted in recruiting, hiring and training of team members.
Retail Manaager / Hairdresser
Price Attack Pacific Fair
09.2001 - 03.2003
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Developed creative techniques to provide clients with latest hairstyles.
- Expanded the salon''s service offerings by mastering specialized techniques such as hair extensions, balayage, and keratin treatments.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Organized sales area and work station to showcase products and boost sales.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
Salon Manager
Price Attack Logan
02.2000 - 08.2001
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Hair Salon Manager
Stefans Hair Fashion
01.1992 - 12.1999
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Fostered a positive working environment, resulting in high employee retention rates.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Delegated workplace responsibility to appropriate staff.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
Education
Hairdressing Apprenticeship -
Stefans Hair Fashions
Ashmore TAFE11.1996
Skills
- Customer Consultation
- Salon Marketing Strategies
- Product expertise
- Hair maintenance expert
- Appointment Scheduling
- Effective problem solving
- New Technique Development
- Customer Buying Habits
- POS Terminal Operation
- Client Relationship Building
- Clear Communication
- Relationship building and management
- Product Sales
- Advanced Haircutting Techniques
- Styling Suggestions
Hobbies
Going to the Gym, Dancing, Listening to Music & Reading a Good Book
Timeline
Senior Hairdresser
Lace Hair Styling
12.2020 - Current
Home / Mobile Hairdresser
Myself
01.2012 - Current
Retail Assistant / Senior Hairdresser
Beauty Fixation
06.2005 - 03.2012
Retail Manager
Price Attack Paradise Centre
04.2003 - 03.2005
Retail Manaager / Hairdresser
Price Attack Pacific Fair
09.2001 - 03.2003
Salon Manager
Price Attack Logan
02.2000 - 08.2001
Hair Salon Manager
Stefans Hair Fashion
01.1992 - 12.1999
Hairdressing Apprenticeship -
Stefans Hair Fashions
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