Cindy Tuong
Melbourne,VIC
Summary
Highly motivated and driven individual seeking employment within a dynamic organisation. Having a keen interest in providing excellent service, I strive to gain valuable work experience within a company that has endless opportunity for growth that will allow me to develop my interpersonal skills.
Overview
7
7
years of professional experience
Work History
Client Engagement Officer
Australian Tax Office
02.2023 - Current
- Improved case resolution efficiency with meticulous research, documentation, and analysis of financial records.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Digital Concierge Officer
VicRoads
06.2022 - 12.2022
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Handled sensitive situations involving upset or dissatisfied guests professionally and efficiently to restore positive relations.
- Educating and offering customers with alternatives such as using the VicRoads website to complete their transactions.
Branch Concierge
Commonwealth Bank
04.2021 - 05.2022
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Senior Team Member
Lovisa
11.2017 - 04.2021
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
Education
Bachelor of Accounting And Financial Planning -
RMIT University
Melbourne, VICSkills
- Work coordination
- Highly adaptable
- Management experience
- Strong work ethic
Timeline
Client Engagement Officer
Australian Tax Office
02.2023 - Current
Digital Concierge Officer
VicRoads
06.2022 - 12.2022
Branch Concierge
Commonwealth Bank
04.2021 - 05.2022
Senior Team Member
Lovisa
11.2017 - 04.2021
Bachelor of Accounting And Financial Planning -
RMIT University
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