Robyn Mulhern
Blackwood,SA
Overview
15
15
years of professional experience
20
20
years of post-secondary education
4
4
Certifications
Work History
Client Engagement Officer
NDSP
09.2020 - Current
- Communicate efficiently with clients to assess their needs and provide information of services available through email, inbound and outbound phone calls, and text messaging interactions.
- Address conflict that may have arisen and resolve issues efficiently, providing excellent customer service.
- Liaise with a range of stakeholders, including, clients, carers, nominees, and service providers.
- Develop rapport with clients, and build relationships through trust and respect.
- Utulise data entry skills to collate and record feedback in an accurate and timely manner.
Support Centre Officer
National Disability Support Partners
03.2020 - Current
- Provide excellent customer service through telephone and email correspondence.
- Work towards achieving KPIs set by management.
- Maintain strong attention to detail in all tasks undertaken.
- Work collaboratively within a team environment with various departments.
Food and Beverage Attendant
Adelaide Convention Centre, Adelaide Entertainment Centre, Coopers Stadium
05.2014 - Current
- Work as a member of a multi-disciplinary team to ensure the successful running of conferences, dinners, cocktails, and other functions.
- Perform set up and pack down of various events in an efficient manner.
- Provide excellent customer service to all guests throughout the duration of events.
- Coordinate operation of accurate special diet meal service during large scale dinners.
- Work in an administrative role with the AVM exhibition team to heighten ticket sales and answer customer enquiries.
Sports Coach
Kelly Sports
Adelaide, SA
02.2019 - 03.2020
- Preparation of session plans appropriate for each primary school group.
- Undertaking work health place safety check before each session.
- Running educational and enjoyable sport sessions for school group.
- Resolve any conflict that may arise throughout the session.
- Adapt and change sessions according to the needs of the group.
- Efficiently communicating any information necessary to parents at the end of each session.
- Performing administrative duties using Microsoft Office programs to complete post session reports.
Waitressing
Drink Service, Café All-rounder
07.2013 - 04.2014
- San Churro Gouger Street.
- Waitressing.
- Order taking.
- Making desserts and drinks.
Crew Person and McCafe Barista
01.2010 - 07.2013
- McDonald's Trinity Gardens.
Education
Graduate Certificate in Disability Studies -
Flinders University
01.2020 - Current
Bachelor of Health Science -
University Of South Australia
03.2014 - 08.2017
St Mary's College
01.2001 - 01.2013
Skills
Customer Serviceundefined
Certification
Responding to Abuse and Neglect Certificate (Department of Education and Child Development)
Work Placement Experience
2016 - 2017 Mawson Lakes Community Garden Committee Member
2016 - 2017 Modbury Special School Assistant Coach
2015 Royal Society For the Blind Visual Impairment Sticker Program
2012 Kidman Park Primary School Work Experience
Referees
Richard McGrath
Academic Referee
Lecturer of Health Sciences
Phone: 8302 2505
Email: Richard.McGrath@unisa.edu.au
Huyen Cao
Team Leader
Adelaide Convention Centre
Mobile: 0430 719 135
Email: huyen.cao@sa.gov.au
Timeline
Client Engagement Officer
NDSP
09.2020 - Current
Support Centre Officer
National Disability Support Partners
03.2020 - Current
Graduate Certificate in Disability Studies -
Flinders University
01.2020 - Current
Sports Coach
Kelly Sports
02.2019 - 03.2020
Food and Beverage Attendant
Adelaide Convention Centre, Adelaide Entertainment Centre, Coopers Stadium
05.2014 - Current
Bachelor of Health Science -
University Of South Australia
03.2014 - 08.2017
Waitressing
Drink Service, Café All-rounder
07.2013 - 04.2014
Crew Person and McCafe Barista
01.2010 - 07.2013
St Mary's College
01.2001 - 01.2013
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