Cindy Williams

Reception/Administration/Management

• Manage online bookings database and scheduling of appointments.
• Customer service and sales.
• Data Entry/Stock Control
• Product and skin education
• Accounts Payable/Receivable
• Social Media Content and Monitoring
• Online Customer Sales and Service
• Sales And Marketing
• Manage, train and mentor staff and KPI's
• Perform all Dermal therapies as required including Co2 Frac Laser, CIT, Peels, Plasma, LED etc
• Perform all brow and lash services as required

• All beauty and dermal therapies including Plasma Fibroblast and CIT
• Skin and product education
• Reception, data entry and stock control.
• Scheduling Bookings and supervise database
• Social Media Content and Monitoring
• Customer service, sales and Marketing
• Skin clinic management

• Perform all beauty and dermal therapies as required

• Employed to mentor and upskill the therapists and manage the clinic as the owner was not a therapist.
• Day to day running and managing of the clinic
• Training, therapy, marketing, reporting, rosters, banking and total running of the business
• performing beauty and dermal therapies
• In 2011 the business was sold before I went on maternity leave. I then returned as a senior therapist/trainer. Whilst on Maternity leave, I helped train the new owner on the running of the business.

• Daily operations of the spa
• Provide all beauty/spa services
• Stock control and training

• short contract to restaff spa
• Daily operations of the 14 room spa
• Hiring and re-staffing the spa
• Rostering, wages and KPI's
• Training of new staff and mentoring
• Marketing of the spa, promotions and stock control
• Holding monthly meetings with all staff and group training sessions to encourage teamwork and enhance therapists' skills

• Assisted the Sydney Spa Manager with the preparations and set up for both Melbourne and Sydney Spa's in the lounge.
• Designed treatment procedures and policies
• Interviewed and hired staff for the spa
• Trained all staff in treatments/procedures/grooming and appropriate etiquette needed to work in a 5-star environment
• Rostering and stock control,
• Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service

Perform all beauty/spa treatments and day spa management.

• This company was taken over by endota spa in Nov, 2005, therefore my responsibilities are outlined above.