Claudia Forte

- Handled monetary transactions accurately and securely, adhering to established cash handling procedures, as well as conducting end-of-day financial balancing including accurately counting and recording cash and EFTPOS totals.

- Demonstrated proficiency as a kitchen hand, contributing to the smooth operation of culinary activities.

- Resolved customer and staff concerns and conflicts diplomatically, aiming to ensure satisfaction and retention.

- Assumed managerial responsibilities in the absence of supervisory personnel, overseeing operations and maintaining workflow continuity.

- Prepared and served high-quality coffee beverages to meet customer preferences and standards.

- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

- Cultivated warm relationships with regular customers.

- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

- Answered customers' questions, recommended items, and recorded order information.

- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.