Claire Bone
Perth,WA
Overview
30
30
years of professional experience
Work History
Fresh Service Manager
Woolworths
Perth, W.A
05.2022 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created employee work schedules to keep shifts properly staffed.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Hired and trained service department staff to drive performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Addressed customer questions and concerns regarding products and services.
- Trained new employees on the use of customer relationship management software systems.
Bakery Manager
Woolworths
Perth, W.A
07.2016 - 07.2022
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delegated work to staff, setting priorities and goals.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
Payroll Clerk
Woolworths
Perth, W.A
02.2012 - 07.2019
- Managed weekly payroll duties and submitted data to payroll contractor.
- Secured personal and payroll information in compliance with federal regulations.
- Processed and issued paychecks and earnings statements.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Prepared and distributed payslips to employees.
- Processed new employee paperwork and entered information into payroll system.
- Updated payroll records by recording changes including exemptions, insurance coverage, and job title and department transfers.
- Managed payroll and time and attendance systems.
- Kept informed on tax law changes that applied to payroll process.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Provided support during financial audits related to payroll.
- Identified, researched and resolved issues with hours worked.
- Coordinated with HR department to verify employee information and payroll processing.
- Established employee payroll files and updated existing files with new information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Customer Service Cashier
Coles
Geraldton, W.A
04.1995 - 02.2012
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Counted and balanced cashier drawers.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers promptly and responded to questions.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Skills
- Productivity monitoring
- Culture development
- Strategic business planning
- Supply procurement
- Team leadership
- Problem-solving
- Service documentation
- Positive attitude
- Analytical thinking
- Work Planning and Prioritization
- Coaching and mentoring
Timeline
Fresh Service Manager
Woolworths
05.2022 - Current
Bakery Manager
Woolworths
07.2016 - 07.2022
Payroll Clerk
Woolworths
02.2012 - 07.2019
Customer Service Cashier
Coles
04.1995 - 02.2012