Claire Cusack
Renmark ,SA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and customer service sectors, notably at Largs Pier Hotel. Excelled in enhancing guest satisfaction and retention through exceptional guest relations and problem-solving skills. Proven track record in leading teams to exceed sales targets by employing effective upselling strategies and fostering a culture of continuous improvement.
Knowledgeable worker with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Optical Assistant
Oscar Wylee
Westlakes
02.2024 - 07.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
Hospitality Worker
Largs Pier Hotel
Largs Bay, SA
10.2024 - 02.2025
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
Hospitality Worker
Lighthouse Wharf Hotel
Port Adelaide
01.2024 - 10.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Hospitality Worker
Tanunda Club
Tanunda, SA
05.2023 - 01.2024
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Optical Assistant
Specsavers
Nuriootpa
11.2022 - 05.2023
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Calibrated equipment regularly to ensure accurate test results during eye examinations.
Fast Food Worker
KFC
Nuriootpa, SA/ Renmark SA
03.2020 - 10.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
Education
Loxton High School
Loxton, SA2020
Certificate III - Tourism And Hospitality
Berri Tafe Campus
Berri, SA2020
Skills
- Upselling strategies
- Guest relations
- Cross-cultural sensitivity
- Production leadership
- Customer service
- Time management
- Problem-solving
References
Hannah Nickholls
Manager at Oscar Wylee Westlakes
0468 773 557
Jordan Barbra
Venue manager at Largs Pier Hotel
0434 726 142
Timeline
Hospitality Worker
Largs Pier Hotel
10.2024 - 02.2025
Optical Assistant
Oscar Wylee
02.2024 - 07.2025
Hospitality Worker
Lighthouse Wharf Hotel
01.2024 - 10.2024
Hospitality Worker
Tanunda Club
05.2023 - 01.2024
Optical Assistant
Specsavers
11.2022 - 05.2023
Fast Food Worker
KFC
03.2020 - 10.2022
Loxton High School
Certificate III - Tourism And Hospitality
Berri Tafe Campus